EXPERIENCE

Freelance from 2018 till now

Sales manager

2017-2018 (remote work)

"Vivat-2011" Company (Ukraine)

CLIENT MANAGER/TRAVEL COORDINATOR

2016-2017

“YASNAWORLD” Company (Ukraine)

(http://www.yasnaworld.com)

* social media manager (brand development, promotion strategy, identifying goals and KPIs, advertisement);

* customer support (building true and trusted relationships with the customers);

* conclusion of contracts;

* travel coordinator of the group during Mindfulness journey (visa, tickets, full support of all needs and requests)

SALES ASSOCIATE

June 2015 – May 2016

“APPAREL GROUP” Company UAE (DUBAI) (https://www.appareluae.com)

* welcome customers to the store and answer their queries;

* assess customer’s needs and provide assistance and information on product features;

* ensure high levels of customer satisfaction through excellent sales service;

* build productive trust relationships with customers;

* follow and achieve department’s sales goals on a monthly, quarterly and yearly basis;

* team up with co-workers to ensure proper customer service (coached co-workers and shared some new knowledge about products and service);

* cross sell products (delivery all KPI’s: UPT, ATV, Conversion);

* maintain in-stock/comply with inventory control procedures;

* suggest ways to improve sales;

* operating the till and accurately counting;

* damage manager (elaboration and fixing all goods which had any imperfections)

FLIGHT BOOKING AGENT

2014 YEAR

“SKYINFORM” Company (Ukraine)

* customers’ assistance and consultancy by phone;

* answering questions regarding dates, prices, rules and availability of flights;

* using computer reservations systems to check availability and book flights:

* helping passengers and customers with inquiries regarding changes or cancellations.

EDUCATION

MASTER DEGREE IN “MANAGEMENT OF FOREIGN ECONOMIC ACTIVITY” (2012-2014)

National Aviation University

Kiev, Ukraine

DEGREE OF BACHERLOR OF MANAGEMENT (2008-2012)

National Aviation University

Kiev, Ukraine

ADDITIONAL EDUCATION: 

CERTIFICATES, COURSES, PERSONAL GROWTH

May 2018

"200 hour Hatha Yoga teacher training" India/Rishikesh

December 18, 2017

"Thai traditional massage"

CENTER FOR HUMAN DEVELOPMENT "NEW WORLD"

August 20, 2017

“The Method of Correction of Human Body Functional State (the massage of internals)”.

THE NATIONAL MANUAL THERAPY ASSOCIATION

August 4, 2017

Course of “Sensitive Osteopathy”

ASSOCIATION OF HEALTH PRACTICES OF UKRAINE

April 22, 2017

IELTS Test

CEFR Level B2

BRITISH COUNCIL