Career Objective

Proactive monitoring operator with a strong customer support background, transitioning career from Customer service to Business Management and IT to further enhance my business skills and expertise. Strategist who balances long term vision with immediate goals. Creates successful sales growth strategies from startup and new product development through to mature environments. Patient and empathetic specialist with extensive background in conflict resolution.

Professional Experience

Feed construct, Yerevan                                                                                                                                     March 2018 - Present

Monitoring operator  

Maintain and monitor all the games provided by Feed Construct on official website.

Support the scouts who provide information from the venues of all over the world.

Perform thorough analysis of important sport events.

BetConstruct, Yerevan                                                                                                                                         June 2014 - April 2018

Customer care specialist

Perform routine clerical tasks such as mailing, copying, faxing, filing and scanning. Screen phone calls, take messages, and assist with on-boarding new employees.

Completed work according to schedule and helped struggling team members.

Described product to customers and accurately explained details and usage of it.

Answer questions and provide information about various sporting events

Translation of sport events

Organized training for all new employees.

Nairi Hotel, Yerevan                                                                                                                     June 2012 - September 2013

Family hotel, Yerevan                                                                                                                   June 2011-November 2011

Olympia Hotel, Yerevan                                                                                                                January 2011-May 2011

Villa des Roses, Yerevan                                                                                                               July 2010-December 2010

Receptionist

Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Made travel arrangements for customers.

Answered inquiries and addressed resolved or escalated issues to management personnel to ensure client satisfaction.

Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.

Yerevan Travel, Yerevan

Internship of guide                                                                                                                                      March 2011-May 2011                                                                                                                              

Organize tours by groups or individuals in coaches, cars or on foot.

Look for an area that can generally be of great interest to a group or a particular group of people.

Offer specialist knowledge on subjects like history, arts and sciences, designs and architecture.

During the tour, communicate with your tour group in a cheerful and engaging manner.

Finalize all the details with the tour group or their representative.

Education

Master of International Relations, International scientific-educational center of NAS, Yerevan, Jun 2013

Bachelor of Tourism and Services, University after Mesrop Mashtots, Yerevan, May 2010

Microsoft Innovation Center - Introduction to JavaScript, Yerevan, July 2018.

Languages and skills

Armenian – native.

English – fluent.

Russian – fluent.

Spanish – good.

Independent user of Microsoft Office.

Junior developer.

Activities and Interests

I would like to travel all over the world and investigate the culture of each country.)))

And books. and skill games, project management, and IT.