Apexgroup.de
- Email’s parsing from web-sites (eBay, Rakuten, social networks)
- Teaser letter creation
- E-mail marketing champagne (Mail chimp)
- 30/60/90 day planning
- Email reminders
- Pre-sales activity;
- E-sellers research on eBay/ Amazon;
- Facebook/VK/OK promo;
- Google analytics
- Skype /website chat client’s support
- E-store creation ( Wordpress ) Examples:
http://www.ukraine-product.com.ua;
http://www.ukraine-svalyava-novyny.com.ua/
http://eco-produkty.ukraine-svalyava-novyny.com.ua/
http://mebli.ukraine-svalyava-novyny.com.ua/
Softwear/CRM: Pipedrive, CapsuleCRM; Mailchimp; Tel2; Email Verifier etc
Head of ticketing department
SEP `12 – DEC’15
OSW TRAVEL LLC (Tour operator Kuda Ugodno)
- Sub-agent network development
- Agency agreements with
- Reservation & ticketing in Galileo GDS;
- Ticket’s sales for the scheduled and charter flights
- BSPlink
- Charter flight’s arrangements (transfer; catering, hotels etc)
- Railway& Bus on-line booking engine implementation
- Internet Booking Engine &Go-link implementation
- Multi-BSP sales;
- Conferences, seminars with the partners
Manager of the Scheduled and Charter Flights Department
SEP’09 – SEP’12
Turtess Travel
- BSP &Charter ticketing reports;
- The charter flights space control in Master Tour;
- Block-space agreements with the travel agents;
- Close cooperation with the Airport operations in Ukraine and abroad
- Special contract’s conclusion with the GDS in Ukraine
Business Consultant / Marketing Manager
Apr 2007 – Jul 2011
Ciklum Outsourcing IT LLC (2mba-WorldTicket project (www.worldticket.net )
- Business Consulting for the web-based airline’s reservation system development;
- Search of the new potential customers;
- Negotiations with the potential customers.
- Pre-Sale meeting and Solution Demonstration;
- Training of the new customers and support of the Airline customers;
- Customer’s testing and bug reporting by JIRA business application;
- Solution localisation into Russian Language;
- Initial solution setup for the new WorldTicket's customers;
- Close cooperation with QA and development teams.
Recommendations
• Vitaliy Durnev (PM, Ciklum Outsourcing IT LLC (2mba-WorldTicket project)
[email protected]
Danni Tim Boeger, CTO, 2mba-WorldTicket
Market Development Manager
Sep 2002 - Apr 2007
Airline Donbassaero (http://www.donbass.aero)
- Daily monitoring of the flight’s revenue;
- Managing inventory by seat allocation of different fare classes to maximize revenue;
- Based on route sales and tracking of forward updating on a weekly basis the revenue forecast for each route for each flown month;
- Follow route and base performance against budget and recommend corrective actions to higher level managers and other commercial areas;
- BSP implementation;
- Monitoring competitor's prices;
- Identifying and monitoring special events;
- Cooperating with other commercial departments, like network department for capacity changes, marketing department for promotions and campaigns, etc;
- Research of new business opportunities in different markets;
- Business contacts on domestic and international markets;
- Cooperation sales coordination with the travel agencies
International Relations Department Manager
- Interline agreements;
- Special Prorate Agreements;
- Schedule distribution via OAG
- Cooperation with CAE as for crew’s training for A320
Charter Flight Support Manager
• Scheduled/charter flight operation arrangements. Cooperation with Handling / Insurance companies;
• Cooperation with the Airline’s representatives in different countries;
• Aircraft's/ crew's/passenger's/third party's insurance agreements;
• Charter requests coordination/cooperation with Travel Agents;
• Hotel & transport arrangements for airline’s crews;
• Flight operation Permissions coordination with Civil Aviation Authorities
Recommendations
• Ton Hens (Deputy Director General Commercial, Airline Donbassaero)
[email protected]
Education
State Academy of Management (Donetsk, Ukraine)
End date 1999
External Economic Magistr Diploma #11195179
Language
Russian - native
Ukrainian - fluent
English - fluent
Courses, Trainings, Certification
- Galileo Eastern Europe(Kiev, Ukraine)
- End date 2013, 2014
- Galileo Basic and E-ticketing
- HyperSoft(Moscow, Russia)
- End date 2004
- Airline Sales Control
- National Aviation University (Kiev, Ukraine)
- End date 2002
- Rules of the Aviation Insurance, Certificate №02382
Additional Information
Computer Skills
- Office/Word/Excel/Power Point/Outlook Express; Adobe Acrobat Expert Professional/Read
- GDS/CRS/Master Tour
- BSPlink
- Galileo (Basic Course ; E-ticket Certificates )
- Gabriel (Intermediate)
- Sell-More-Seats (Expert)
- Bug and Issue tracking software JIRA Intermediate
- Master Tour (Flights\Schedule\ Booking Modules)
- Wordpress/ Joomla
Personal Qualities
- Responsible, creative, flexible for business trips and work under the pressure. Team-player with strong communication skills.
- Interests and Hobbies Travelling, Fitness, Swimming
