Work experience —4 years 2 months |
August 2017 March 2018 8 months
| Ciklum Kyiv, www.ciklum.com Customer support specialist Resolving customers issues (Skype, mail, tickets, remote connect)
Work with Jira (filters, dashboards settings)
Creating reports of request statistics
Preparing instructions
Working with processes |
February 2017 May 2017
4 months
| Windowbook Other countries, www.windowbook.com/ Technical support specialist Resolving customers issues with the configuration and operation of the software (freelance). |
December 2016 February 2017 3 months
| Listex Kyiv, listex.info/ Technical specialist Viewing logs. Help in working with databases and working with scripts. Internship. |
March 2016 August 2016
6 months
| Maxi Marketing Kyiv, maximarketing.com.ua/ Technical support engineer Configuring monitoring (Zabbix), drawing up instructions, creating accounts for employees. |
October 2014 November 2015
1 year 2 months
| Kyivstar Kyiv, www.kyivstar.ua Specialist of IT-Monitoring • Timely response to emergency situations, risk assessment, the establishment of incident cards;
• Control card incident lifecycle;
• Interaction with the performers incident cards;
• Creation of reports on registered incidents and emergency situations;
• Implementation of alerts and escalations in accordance with existing procedures and regulations. |
July 2014 October 2014
4 months
| Volz Kyiv, volz.ua/en/ Technical support engineer • Provide technical support (phone, written requests, chat)
• Monitoring the performance of network and server equipment (Nagios)
• Maintain technical documentation and reporting;
• Initial evaluation of an emergency, the decision-making to address it (checking of lines, ports, terminal equipment, critical alerts)
• Support of colocation. |
August 2012 August 2013
1 year 1 month
| UkrNet Kyiv, ukr.net Technical support engineer • Provide technical support (phone, written requests, chat)
• Monitoring the performance of network and server equipment (Nagios)
• maintaining the technical documentation and reporting;
• carry out routine equipment stress tests;
• Setting up a test environment for the use of virtualization;
• Support of colocation. |
Education |
Higher |
2014 | Kiev National University of Technology and Design Information Technology, Computer Science |
Professional development, courses |
2018 | Artcraft https://artcraft.net.ua/, 3D designer |
2015 | Java start, Java ООП, Java Pro Prog.kiev.ua, Java developer |
Key skills |
Languages | Ukrainian — native English — I can attend an interview Russian — I am a fluent speaker French — basic knowledge |
Skills | MS Outlook Internet SQL PHP HTML CSS MySQL Linux Atlassian Jira FreeBSD Windows Forms Git Java Nagios Zabbix ITIL SCOM Joomla CMS MS SQL Active Directory Autodesk Maya Blender 3D 3D Моделирование Unity ZBrush |
Additional information |
About me | Excellent communication skills, responsibility, teamwork, focus on results, the desire to develop. |
