Mariia Prodayevich

Education

Odessa State Academy of Civil Engineering and Architecture (2009–2014)
Master’s Degree in Engineering Technology of Building Structures, Products, and Materials.

South Ukrainian National Pedagogical University named after K. D. Ushynsky (2014–2016)
Specialist Degree in Psychology.

Courses: Vera Popova Center of Modern Psychology (2017–2018)
Certified courses in Body-Oriented Therapy.

Work Experience

Service Designer / CX Specialist (2023 – Present)

• Conducting customer journey analysis and UX/CX audits for e-commerce platforms.
• Identifying friction points in checkout and basket flows.
• Working with customer research, behavioral analysis, service blueprints, and UX benchmarks.
• Creating hypotheses and recommendations to improve conversion and customer experience.
• Collaborating with product managers, researchers, and development teams on CX improvements.

Copywriter (2010–2018)
Writing SEO articles for womanadvice.ru and uploading content to the website (topics: Psychology, Relationships, Home, Tourism).

Copywriter (2016)
Creating unique content for utro.tv.

Copywriter (2017–2018)
Creating viral articles for womanadvice.ru.

Online Course Curator (August 2018 – September 2018)
Curator of the copywriting course for psychologists “VYAZHI Texts”.

Content Copywriter (May 2018 – June 2018)
Creating product descriptions for Swedish cosmetics for swiss-cosmetics.com.ua.

Forum Organizer (September 2018)
Organizer of the all-Ukrainian psychology forum Psychology Global Forum.

Copywriter (October 2018 – Present)
Writing articles and creating clothing descriptions for gepur.com.

Content Writer for Psychologists (December 2018 – Present)
Writing articles and professional content for psychologists.