Надежда Клевцова

Working Experience 

Decenterads (B2B)

02.2019 – now (full-time position)

1) Account Manager (02.2019-now)

- developing long-term relationships with a partner;
- collecting and analyzing data to learn more about consumer behavior;
- finding the best solutions that satisfy our and their side in payment disputes;
- monitoring of discrepancies, bidding activities (both sides);
- collaboration with tech team concerning technical issues or specific integrations;
- traffic/demand analytics;
- making notes in CRM. (Hubspot, Google docs);
- payment tracking;
- skype calls;
- attending events.

2) IT Recruiter (10.2019 -04.2020), part-time position.

- hiring the talents to technical and non-technical positions;

- reporting on hiring progress;

- leading the inner database.

Self-employed

09.2018-01.2019

Freelance Copywriter/Data editor operator

- writing the texts and creating video reviews for Canadian pharmacy network;
- creating the product titles for eBay and Amazon platforms using company policy;

Customer Service Agent / Content specialist (QC)

Сontract with Undisclosed American Company

11.2014 - 06.2018
- providing product and service information (sales/support);

- resolving product and purchasing issues by E-mail, chats, and sharing the knowledge about the product;

- identifying, researching and resolving customer issues using company policy;

- checking the quality of content, control and analysis of the reasons for product returns, quality control of completed projects in accordance with the documentation, description of mistakes and their fixation using the Lightshot plug-in;

- working with Excel tables, Google forms and Thunderbird mail agent.

Crewing operator (Recruiter)

Nautilus Crewing Agency

08.2013 - 10.2014

- seafarers’ interviewing and consulting (searching of crew members, checking the level of English language skills, correspondence, conducting clients’ base, phone calls);
- seafarers’ documentation maintenance (checking, scanning of the certificates, filling of forms, registration to database);

Education

2008- 2014 – Mykolaiv National University named after V. Sukhomlynskyi. Foreign faculty ( English, German). Master Degree.

Languages:

Ukrainian – Advanced

Russian – Advanced

English – Advanced

German – Intermediate

Personal qualities: responsible, sociable, hard-working, organized.

Hobbies: music, traveling.