Call center operator with knowledge of English and Chinese

Remote job offer.

The Allied Health team is looking for a call center operator. The company’s area of activity is connected with health insurance services. Our clients are located in the USA, New York. Primary responsibility involves scheduling of in-preson visits with insurance members. Our team includes call center representatives and coordinators which offers you growth opportunities. Main responsibilities of our operators are contacting members, explaining the purpose of the visits, and scheduling a convenient day/time of the visit. If the member is unavailable, we must leave a voice message.

We are currently looking for a Call Center Operator who speaks fluent English and Spanish, a quick learner team player with a high level of communication skills and ability to work with people. Prospective position growth will include supervisor assistance and coordination work. Our candidate should be able to understand main points in the CRM program, confident computer user, great with making priorities and time management. We are onboarding responsible professionals with strong self-organizational skills

Main duties:

1. Scheduling appointments (daily incoming and outgoing phone calls to make appointments with our patients).
2. Working with a CRM system.
3. Assisting our Health Coaches with confirmation and rescheduling appointments.
4. Assisting the head of the call center with administrative tasks.

Basic requirements:

1. Fluent in English and Mandarin or Cantonese(both languages, not only English).
2. Confidence in using a PC.
3. You must have a PC with a good microphone and stable internet connection.
4. Ability to multitask and manage time effectively.
5. Responsibility and diligence.
6. Team player.

Work schedule

1. Working days: Monday-Friday (optional — Saturday and Sanday).
2. Working hours:from 9:00 a.m. to 6:00 p.m. New York time (1 hour for lunch break). (16:00—01:00 Kiev time)

About us:

1. Hourly payment on time, 6$ per hour. Salary level depends on the hours worked.
2. First month — probation period (will be paid 5$ per hour).
3. Qualification internal training provided.
4. Supportive team that helps at all stages of work.

With us you will get the opportunity for career and financial growth.