Viewabo helps customer support agents at corporations resolve their customer's problems significantly faster than traditional remote methods (i.e. phone, email, chat) by using real-time video streamed from customer smartphones to the support agent's help desk system without requiring customers to download an app. We also enable support agents to annotate on the customer’s video stream in real-time to help guide them on issue resolution.
The problem is that remote support agents are essentially blind. They cannot see what their customers see, which makes it difficult to 1. Diagnose problems correctly, 2. Guide customers on resolution steps, 3. Verify customers performed resolution steps properly. This causes long support times and increased customer frustration.
The solution is to give support agents the power of sight. Viewabo provides support agents with the ability to see through their customer's eyes via their smartphone cameras. This makes it significantly faster to resolve issues. Our mission is to give customer support agents the ability to provide remote support that's better than in-person support. We are an angel-funded startup currently operating in stealth and working closely with corporate customers. Join us in building the future.
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