Chatbot for a dental clinic: auto-scheduling + CRM integration

CLIENT: Private dental clinic (Kyiv, 4 doctors)

PROBLEM:
The administrator was unable to process requests from Instagram and the website, especially in the evenings and on weekends. Some patients got lost — they wrote to several clinics at the same time, choosing those who responded first. There were also many no-shows (~20% of appointments).

SOLUTION:
AI chatbot 24/7 with automatic appointment scheduling, doctor selection, and reminder system.

FUNCTIONALITY:
— GPT-4 dialogue in Ukrainian
— Clarification of the patient's problem (pain, aesthetics, prevention, pediatric dentistry)
— Doctor selection by specialization
— Real-time availability check
— Appointment recording in the clinic's CRM with confirmation
— SMS + Telegram reminders 24 hours and 2 hours before
— Collection of feedback after the appointment
— Transfer of non-standard requests to the administrator

STACK:
n8n, OpenAI GPT-4, Telegram Bot API, Instagram Direct API, Google Calendar, TurboSMS, integration with the clinic's CRM

RESULTS FOR THE FIRST MONTH OF WORK:
✓ Processed 240+ inquiries (the bot closed ~70% automatically)
✓ Scheduled appointments: 89 new patients
✓ Response time reduced from 1-3 hours to 30 seconds
✓ No-show rate decreased from 20% to 7% due to reminders
✓ The administrator was freed from routine tasks — now only handles complex cases and consultations in the clinic
✓ Collected 24 new reviews on Google Maps

DEVELOPMENT TIME: 16 days
SUPPORT: 30 days free + optional follow-up

P.S. Specific financial indicators are not published due to NDA, but the client was satisfied and ordered a second bot for the new branch opening.