CRM system for restaurants and hotels (Georgia market)

Developed a CRM system for the restaurant and hotel business in Georgia, which integrates all operational processes into one interface — from business and menu creation to orders, analytics, finances, and communication with guests. The system is adapted for desktop/tablet/mobile and supports multilingualism.
Project Goals
Centralize management of the establishment
Reduce manual work for administrators
Simplify management of the multilingual menu
Control orders, finances, and service
Key Features
The CRM includes 21 key functions, including:
business creation and setup
electronic menu (for clients and administrators)
active orders and history
analytics of the establishment and tables/rooms
finances and payment history
reviews and chats
promotion management
QR menu and room service
Key Sections of the Case
The project features mockups:
business creation
menu design and viewing
order management
analytics and finances
reviews, chats, promotions
My Role
UX research, UX/UI design, CRM structure, adaptations for various devices, case preparation.