The CRM
Registration / authorization, personal user cabinet with a minimum requirement. Change the password, edit some information.
The essence is such. By API, the data comes from the MTS autosecretary and is recorded in the CD of our CRM. The Administrator may enter and edit the address by supplementing its information.
When editing, it is recorded in the history of editing to track who and what has changed.
You can also add the processing manually. And choose where the contact came from - phone, otsap, mail or otherwise.
The treatment can be removed manually.
Likewise, requests for a period of more than 2 days are deleted through the crown, only those that have not been edited.
The same works with Dedline. That is, the administrator exhibits the deedline address. If the problem is not solved during this period, the line is lighted red.
The calls received at night, for a certain period of time, are distinguished in a blue color so that managers are more convenient to search for night calls.
Send SMS to the responsible and customer.
and so on.
The essence is such. By API, the data comes from the MTS autosecretary and is recorded in the CD of our CRM. The Administrator may enter and edit the address by supplementing its information.
When editing, it is recorded in the history of editing to track who and what has changed.
You can also add the processing manually. And choose where the contact came from - phone, otsap, mail or otherwise.
The treatment can be removed manually.
Likewise, requests for a period of more than 2 days are deleted through the crown, only those that have not been edited.
The same works with Dedline. That is, the administrator exhibits the deedline address. If the problem is not solved during this period, the line is lighted red.
The calls received at night, for a certain period of time, are distinguished in a blue color so that managers are more convenient to search for night calls.
Send SMS to the responsible and customer.
and so on.