EFAQ — a platform for knowledge management and FAQ automation
EFAQ is a platform for knowledge management and FAQ automation, created to centralize, structure, and effectively deliver information in a convenient and scalable format. The main idea is simple: instead of answering the same questions over and over again, the system allows you to do it once — and do it right.
What problem does the project solve:
Companies constantly face a stream of repetitive questions from users, clients, and even internal teams. This overloads support, slows down product development, and turns documentation into chaos.
EFAQ solves this by:
• structured knowledge storage
• centralized FAQ system
• reducing the load on support through self-service
• quick and convenient access to information
Key features:
• Dynamic FAQ management. Creation, editing, and organization of content with flexible hierarchy and categorization.
• Search and quick access to information.
• Scalable content architecture. The system withstands data volume growth without loss of performance.
• User-friendly UI/UX. Simple and intuitive interface focused on quick answers.
• Readiness for integration. Ability to embed into existing systems (CRM, web applications, support services).
Role in the project:
I acted as Lead Frontend / Full-stack Engineer and was responsible for:
• designing the frontend architecture from scratch
• building a scalable modular UI system
• implementing state management and data flow
• integrating with backend API
• optimizing performance
• ensuring accessibility (WCAG)
• technical leadership and making architectural decisions
• improving search and data structuring
Technical features:
• modern stack (React + TypeScript)
• component architecture
• API-driven approach (REST / GraphQL)
• performance optimization (lazy loading, code splitting)
• SEO optimization of content
• accessibility according to WCAG standards
Business value:
• reducing the load on support
• improving user experience
• faster user onboarding
• centralizing knowledge instead of chaos
What problem does the project solve:
Companies constantly face a stream of repetitive questions from users, clients, and even internal teams. This overloads support, slows down product development, and turns documentation into chaos.
EFAQ solves this by:
• structured knowledge storage
• centralized FAQ system
• reducing the load on support through self-service
• quick and convenient access to information
Key features:
• Dynamic FAQ management. Creation, editing, and organization of content with flexible hierarchy and categorization.
• Search and quick access to information.
• Scalable content architecture. The system withstands data volume growth without loss of performance.
• User-friendly UI/UX. Simple and intuitive interface focused on quick answers.
• Readiness for integration. Ability to embed into existing systems (CRM, web applications, support services).
Role in the project:
I acted as Lead Frontend / Full-stack Engineer and was responsible for:
• designing the frontend architecture from scratch
• building a scalable modular UI system
• implementing state management and data flow
• integrating with backend API
• optimizing performance
• ensuring accessibility (WCAG)
• technical leadership and making architectural decisions
• improving search and data structuring
Technical features:
• modern stack (React + TypeScript)
• component architecture
• API-driven approach (REST / GraphQL)
• performance optimization (lazy loading, code splitting)
• SEO optimization of content
• accessibility according to WCAG standards
Business value:
• reducing the load on support
• improving user experience
• faster user onboarding
• centralizing knowledge instead of chaos
Kyiv 
Available for hire
Offer work