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The process of implementing the CRM system in Equivess began with the analysis of the business processes and needs of the company.Further, the multi-site CRM configuration and the online store with a professional corporate template were installed on the chosen hosting and the configuration of the WMBitrix virtual machine.Then the business logic and processes in the CRM system were set for the departments and directions of the company, including sales, marketing, service management and customer service processes.Robots and triggers were set to automatize routine tasks and simplify processes.For successful work with the CRM system, staff training was carried out both online and offline, and consultation and technical support were provided to the CRM system users.After the implementation of the CRM system in the company of the manufacturer of quality electric engines and DIN standard pumps, the company received a number of positive results:

Improved process management: CRM system has enabled you to monitor and improve business processes in the company, which has led to increased productivity and reduced costs.Process Automation: CRM-sized robots and triggers automated routine tasks and processes, which shortened time and reduced the possibility of errors.Improving customer interaction: CRM system has enabled you to track and manage contacts with customers, improving interaction and strengthening relationships with them.Increased sales: CRM system has enabled you to improve sales management and analyze sales data, which leads to increased sales volumes.Thus, the implementation of the CRM system in EQUIVES has led to improved performance, increased sales volumes, reduced time costs for working with customers, and improved overall level of service.The company now has a tool to work more efficiently with customers and manage its processes.In addition, the implementation of the CRM system also allowed the company to keep information about customers and sales processes in one place, which simplified and accelerated access to the necessary information and increased the overall transparency of the company’s activities.As a result, the implementation of the CRM system became an important step in the development of the company and it become more successful and efficient on the market.The training of employees was one of the key stages of the implementation of the CRM system in the company.We conducted a series of training courses in which employees learned the foundations of working with the system, its functionality, possibilities and advantages.There were also individual consultations for employees who faced difficulties in working with the system.The positive results after the implementation of the CRM system were obvious and noticeable in a few months.The company became more organized and efficient, reduced the time to process applications and orders, which allowed to significantly increase sales volumes and reduce temporary costs to work with customers.The CRM system improve communication within the company and between the departments, allowing them to resolve problems faster and improve the quality of customer service.In addition, the system enabled you to better control all the sales stages, from the first contact with the customer to the conclusion of the contract and subsequent service.As a result of the implementation of the CRM system, the company became more competitive and efficient, which allowed it to increase its revenue and improve the image on the market.Introduction to CRM Bitrix24 Manufacturing
About the company:
Over 20 years it successfully saves millions of rubles a year.All thanks to the production of their quality electric engines and DIN standard pumps, and the import of IE3/IE4/IE5 class engines, KSB pumps, and European quality DIN standard reducers!Training of employees.Support after the project is delivered.CRM training (on-line and off-line)
Training, consulting and technical support for CRM users;

#CRM Bitrix #Bitrix24
Work details
Budget 676 USD
Added 7 June 2022
481 views
Freelancer
Roman A.
Ukraine Kyiv  4  0

Available for hire Available for hire
4 Safes completed
On the service 10 years