Mercon — AI CRM system for business automation and sales

About the project
Mercon is a next-generation cloud CRM system developed by me from scratch. The main feature of the platform is deep integration of artificial intelligence (AI) for automating routine tasks of managers and increasing sales conversion.

Implemented functionality

AI Assistants

Implementation of LLM (OpenAI API) for analyzing correspondence with clients

Automatic generation of responses (Smart Replies) based on the context of the dialogue

Summarization of calls and meetings

Omnichannel communication

A single window for messengers (Telegram, Instagram, Viber, Facebook) and Email

Integration with IP telephony

Architecture and automation

Development of a sales funnel builder (Kanban)

Trigger action system (automatic tasks, reminders, status changes)

Flexible API for integration with external services

Technical stack
Backend: Python (Flask/FastAPI), REST API, WebSockets
Frontend: modern JavaScript Framework (React/Vue), SPA
AI/ML: OpenAI API, LangChain, Prompt Engineering
Database: PostgreSQL, Redis (for caching and task queues)
DevOps: Docker, CI/CD, Nginx

My role
Full-Stack development and architecture. Responsible for the entire product creation cycle: from database design and backend development to implementing AI algorithms and deployment on the server.

This project demonstrates my ability to create high-load commercial-grade systems.