Scripts of sales for a legal company in Poland

Writing a sales script for a legal company manager
1 . Hearing and analysis of the calls of the manager from sales about 50 calls.
The 2nd Scripts of sales according to each service of the company
3 . Screenshots-consulting immigrants in Poland for all types of programs and maps
and 4. Screenshot accompanying the customer at each stage, consultation, formulation, submission of documents, answers to all customer questions, receipt of documents, appeals, etc.
and 5. Preparation and development of FQA for each program
6 . Analysis of Competitors