Social Media Monitoring Specialist
Search Engine Reputation Management (SERM)
Director of Monitoring and Reaction
Monitoring through analytical tools (IQBuzz, YouScan), identifying and responding to brand references on sites on the Internet;
• Implementation of the monitoring system and the tagging system;
• Identifying positive, negative and mixed topics about which users talk;
• Leveling negative (eliminating negative situations, discussing with the customer and joint search for solutions);
• Preparation of reports on the results of monitoring and work;
Working in the project and time management system - Basecamp.
Monitoring through analytical tools (IQBuzz, YouScan), identifying and responding to brand references on sites on the Internet;
• Implementation of the monitoring system and the tagging system;
• Identifying positive, negative and mixed topics about which users talk;
• Leveling negative (eliminating negative situations, discussing with the customer and joint search for solutions);
• Preparation of reports on the results of monitoring and work;
Working in the project and time management system - Basecamp.