Developed a voice AI bot that allows customers to book bus tickets via phone call, web chat, or Telegram without the involvement of a manager.
After the user states the details over the phone/voice message, the system automatically recognizes the language, structures the information, generates the booking, and notifies the driver or dispatcher.
This reduces the number of operators and makes booking available 24/7.
After the user states the details over the phone/voice message, the system automatically recognizes the language, structures the information, generates the booking, and notifies the driver or dispatcher.
This reduces the number of operators and makes booking available 24/7.