Yuliya Topalova

Experience:

EVEREST TRANSPORTATION SYSTEM

October 2018 – February 2019

Soled logistic service for USA market

Made 2-3 deals per day at my first week

Made 60-100 calls per day in sales dep

As a Representative manager supported customer’s service

Connected with drivers in USA about loads’ status – 50-60 calls per day

Trained English in sales and manager’s area

COPYWRITER/SMM MANAGER IN

ALBION LTD, Chust, TransCarpathian

Position: Copywriter

November 2016 – March 2018

• Wrote articles/news for www.workmarket.eu– about 3-5 articles per day
• Translated, rewriting articles from English, Polish, Russian/Ukrainian languages
• Lead PR commercials process with media (TSN, FOCUS)
• Most of the time worked with WordPress

● Rewrite different content in ukrainiang, russian, english, polish languagies 

● Write articles about working abroad 

● Communicate with team members and leaders about follow developing

Finished SMM School - Free Marketing Academy in Kiev in SMM feald, May 2017

September 2016 - November 2016
Rahabilitation Center for kids with a dissabilities, Chust, Ukraine
Position: Mentor

May 2016 - August 2016
Store warehouse of food-products “Brodway”
Position: Menager 1C
● Administrate the 1C Programm
● Comunicating with Trading agent
● Formation the odder in 1C
● Coordinating the sales with shops ● Collecting the feedback from the clients

October 2014 - April 2016
L’ARCHE International, Poland, Poznan
Position: Assistant of the person with dissabilities

October 2011 – February 2012
IGO “LIFE International”, Kiev, Ukraine
Position: Social worker

● Administrate the Programm events (conferensess, meetings)
● Comunicating with Pregnants centers
● Supporting the staff of the Pregnant centers
Reason for leaving: finishing the agreement

September 2009 – October 2011
IGO “One Hope”
Position: Coordinator/ Social working in orphans' feald

● Make personal profile for orphans (made about 30)
● Compose the plan for the Mentor and Mentee
● Take part in choosing the Mentor for Mentee
● Lead the work of the Pair
● Organize meetings with director of the orphan houses
● Comunicate with Mentor and Mentee about their work done
● Getting fitbacks from the orphan staff about the work of organization
● Fullfill the individual plan with propriate activities to develom and educate the Mentee
● Organize and lead the Internet Mentor’s Programm (3 pairs for the Summer)

Reason for leaving: closing the project

April 2008 – April 2009
“AeroSvit” Ukrainian Airlines Position: Head of Customer Relations Department

● Make an agreement with “SoftServ” soft wear company
● Lead negotiation with IT companies
● Interaction with Aerosvit international departments ● Developed internal work procedures according law standards
● Coach&control front-line personnel (flight attendants)
● Trained PCG staff (Passenger Claim Group)
● Prepared monthly, half and year activity reports
Reason for leaving: closing the position

April 2007 – April 2008 “AeroSvit” Ukrainian Airlines 

Position: Customer Relations Manager

● Lead CFM data base
● Coach front-line personnel
● Negotiate with unruled passengers
● Control the service on the board
● Arrange customers’ complains
● Added the customer page on the board-magazine
● Organized Training Programs for employees

January 2007 – March 2007
Bank of Georgia – Galt and Taggart Securities
Position: the chief manager assistant

● Provided administrative office support
● Coordinated staff travelling (ordered tickets, hotels, visa etc.)
● Translated different kind of letters, advertising articles
● Prepared monthly petrol reports for 1 company car
● Communicated with foreigners employees using local data base
Reason for leaving: At the end of the testing time I decided not to continue in this aria

March 2006 – December 2006 IKEA Ukraine – Swedish furniture
Position: administrative office – manager;

● Provided administrative office support
● Coordinated staff travelling (ordered tickets, hotels, visa etc.)
● Translated different kind of letters, advertising articles
● Prepared monthly petrol reports for 13 company cars
● Made monthly telephone reports
● Communicated with foreigners employees using local data base
● Updated business trip documentation
Reason for leaving: the agreement was for 8 month, studying in the University

December 2005 – February 2006 Low Poly Head Studio
Position: marketing-coordinator;

● performed initial HR-functions
● lead staff-meetings (15 people)
● fulfilled primary recruiting functions
● translated technical references
● maintained the CRM5 database with foreign clients
● coordinated office administration
Reason for leaving: didn’t pay sale for 2 months

 May 2004 – August 2004

Program “Camp America”, New York state, International camp
Position: assistant manager to the camp director;
● supervised and trained new employees
● administered personnel data base
● facilitated negotiations
● set up and brought contracts to completion
● managed documents

Reason for leaving: visa J

1 September 2002 – September 2005
International humanitarian organization “The Navigators”
Position: volunteer staff
● organized conferences
● led small groups
● initiated and prepared various seminars
● started new programs
● represented and interpreted for international teams (USA, st.Texas, Nigeria)

Education:
Kiev International University (September 2005 – June)
Faculty: Social-psychology

Magisterial Diploma: Practical Physiologist, Kiev International University (2006 September 2000 – June 2005)

Faculty: Social-psychological
Diploma: Practical Physiologist

Special course in Vocational guidance

Driven licencse - B category, 2009

Trainings visited:

April - May 2017

Free School of SMM-Marketing  http://svobodnaya.academy/
Course of Copywriting and storytelling in Ryba by Free School https://www.facebook.com/riba.academy/ 

Training Force – Внедрение стандарта обслуживания, 2008
Training Force – Программа заботы о пассажирах, 2008
Lufthansa Technical Training – Professionals Communication with
customers, 2007
Lufthansa Technical Training – Telephone Business Contact, 2007

Personal Qualities: flexible, good communication skills, like taking the initiative,
responsible, persistent in reaching goals, good teamwork skills, am able for self-
development, able to maintain a calm, friendly demeanor under stressful situation

Computer skills: proficient in Windows, Word, Excel, Outlook Express, Power
Point, Internet, Nexus Neon Client

Languages: Russian, Ukrainian – fluent
English - up intermediate

Polish - up intermediate