2013-2017 Bachelor of English Language and Literature, The National University of Ostroh Academy of Ukraine.
Employment / Experience Record:
Year: May 2016 – November 2016
Position: Editor, Internet Marketing Service, content writing company
Making sure the writing matches the topic.
Seeking for mistakes (spelling, punctuation, structure and grammar mistakes).
Proofreading, re-structuring and editing articles by content writers.
Reviewing the final version of order before approving it.
Making sure the order is delivered according to the time frames indicated.
Year: November 2016 – February 2017
Position: Customer Support Representative, Internet Marketing Service, content writing company
Assisting all customers and provide support on every step from making the order to receiving it.
Providing clients with guidance in the chats and over the phone.
Managing incoming calls and customer service inquiries.
Coordination of the proper communication process between customer and executive.
Greeting all clients pleasantly and ensure compliance to all customers’ requirements.
Identifying and assessing customers' needs in order to achieve satisfaction
Year: February 2017 – May 2017
Position: Sales Manager, Global Trade Solutions
Present, promote and sell products/services using solid arguments to existing and prospective customers.
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
Establish, develop and maintain positive business and customer relationships.
Reach out to customer leads through cold calling.
Expedite the resolution of customers’ problems and complaints to maximize satisfaction.
Achieve agreed upon sales targets and outcomes within schedule.
Keep abreast of best practices and promotional trends.
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
Present sales, revenue and expenses reports and realistic forecasts to the management team.
Identify emerging markets and market shifts while being fully aware of new products and competition status.
Year: May 2017 – April 2018
Position: Team Lead, Global Trade Solutions
Create an inspiring team environment with an open communication culture.
Set clear team goals.
Delegate tasks and set deadlines.
Oversee day-to-day operation.
Coordinate sales effort with team members and other departments.
Analyze the territory/market’s potential, track sales and status reports.
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Monitor team performance and report on metrics.
Motivate team members.
Discover training needs and provide coaching.
Listen to team members’ feedback and resolve any issues or conflicts.
Recognize high performance and reward accomplishments.
Encourage creativity and risk-taking.
Suggest and organize team building activities.
Achieve growth and hit sales targets by successfully managing the sales team.
Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence.
Russian: Native speaker
Ukrainian: Native speaker