Ольга Архипова
Рейтинг
Резюме
Employment to Date/Work Experience
NEXTIVA UKRAINE
Post: Senior Cloud Engineer
assisting new customers with initial setup of their phone system accounts;
providing each customer with a first-class customer service;
notating tickets thoroughly and properly in internal CRM system;
obtaining pertinent information about network, users, devices, and call flow;
helping customers configure telephone extensions, services, and activate equipment;
assisting customers in porting their numbers from a previous provider to Nextiva;
meeting productivity metrics while enhancing the customer experience.
2015-2017 BROOKDORF WORLDWIDE L.P
Post: Customer support agent, QA assistant.
- reviewed and approved data, validation and stability protocols, documents,
specifications, and manufacturing orders for compliance;
communicated QA issues to employees and managers;
tested mobile application for OS and IOS ;
worked on multiple projects at once with changing deadlines and priorities;
provided technical assistance to users over the phone, via emails and chat windows;
walked customers through step-by-step installation process of software applications and appropriate hardware to support the operation;
resolved customer complaints and concerns with strong verbal and negotiation;
supported customers with online billing, created user accounts including user rights, security and groups creation;
provided training to employees to identify, analyze, and repair product failures;
assisted in the company’s continuous improvement programs.
Krayot.ru (http://www.krayot.ru)
Post: administrator, content manager (remotely)
reviewed and updated web page links and content;
collaborated with development teams to resolve usability issues;
maintained help desk questions and answers or delegate questions to correct departments.
Languages Ukrainian, Russian: native speaker
English: advance
German: pre-intermediate.
Other Skills: Word Press, Joomla, Jira, Bug Tracker, Trello, Photoshop, Microsoft Office, Flickr, CRM, HTML, CSS.
Personal Competencies
ability to work in a fast-paced environment to set deadlines;
good oral and written correspondence with an exceptional attention to detail;
ambitious, goal-oriented, responsible;
highly organized with a creative flair for project work;
enthusiastic self-starter who contributes well to the team;
understand the customer needs, concerns, explain how-it-works;
excellent telephone skills and good ability to use remote access;
good analytical and troubleshooting abilities;
patient and able to walk customers through troubleshooting and repair process;
good understanding of installations and updates.
Навыки и умения
Программирование
Дизайн и арт
Аудио и видео
Продвижение
Аутсорсинг и консалтинг
Переводы
Работа с текстами
Портфолио
-
Перевод текстов
Английский язык
Активность
Последние ставки 2 | Бюджет | Добавлена | Сроки | Ставка | |
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Перевод постов в Инстаграм с англ на русский
600 UAH
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Перевод текста на английский с ру
100 UAH
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