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Applying for a job.
Translator of English and Chinese
iOS, Android, WEB applications support
Technical Support, Translator
01.02.2006-12.12.2012 (I-techs, SERVER ADMIN)
CRM (Client Relationship Management), technical support, client service.
Technical, customer support at hosting company (Dailyrazor, NamesAreCheap, Valuhost)
Duties: Work with Support Desk (Kayako), solving technical issues)
05.05.2013 – 07.10.2013 (DOS) (CUDEV)
Technical, client support of eCommerce platform (BigCommerce) (Kayako, ZenDesk), chat support (Kayako Desktop)
Solving technical issues via helpdesk (Kayako, Zendesk), and via chat system (Kayako desktop) such as adding shipping zones, methods, payment gateways, solving issues with template design by modifying CSS and HTML files, etc.
Technical support, customer support, translation.
Solving technical issues and providing customer support via WHMCS helpdesk system. Translating site menu items, texts, communicating online with English-speaking customers.
Project Manager, technical support
SaaS backend for chats, video calls, messaging services for mobile applications (iOS, Android) and WEB
Have the experience in technical support for over 7 years. Worked as CRM in hosting companies (dailyrazor, namesAreCheap). Also have the experience in customer support at eCommerce company (BigCommerce) for about 1 year. Familiar with Kayako, Zendesk, WHMCS, Jira, Redmine, etc.Easy to communicate with different customers when resolving their issues. I would like to get this job and to become a part of your team.
Kharkivs National Teachers training university
Translator of English and Chinese languages