Проходження перевірки мобільного додатку в AppStore

Основна задача - це завершення перевірки мобільного додатку та його публікація в AppStore. Можливе залучення техрайтера для створення terms of use

• От: Apple

  • 2. 1 Performance: App Completeness
  • 5. 1.1 Legal: Privacy - Data Collection and Storage

• Hello,
  
  We are not able to provide feedback on app concepts or features, but we recommend evaluating your suggestions against the App Store Review Guidelines, as well as the iOS Developer Program License Agreement (PLA), and the iOS Human Interface Guidelines.
  
  If you would prefer to speak about this issue over the phone, we can arrange for an Apple Representative to call you within the next three to five business days to discuss your App Review issue.
  
  To request a call, please reply to this message with the best phone number to reach you.
  
  Best regards,
  
  App Store Review
  
  

• 1 июня 2020 г. в 21:45

  От: _________________

  will it be ok if we claim that our app does not helps with sensitive duties (such as driving someone, picking up prescriptions, etc.)?

• 1 июня 2020 г. в 20:31

  От: Apple

  Hello,
  
  To resolve Guideline 5.1.1 issue, it would be appropriate to provide a vetting mechanism for volunteers who provide services arranged through your app for in-person interaction or sensitive duties (such as driving someone, picking up prescriptions, etc.).
  
  It is also important to ensure that your app includes a disclaimer advising users to comply with local laws and health and safety requirements.
  
  Additionally, please make sure that the sources for any COVID-19 information provided in your app or linked to in your app are from a recognized institution, such as a governmental entity, hospital, insurance company, non-governmental organization, or university.
  
  We look forward to reviewing your resubmitted app.
  
  Best regards,
  
  App Store Review
  
  

  • 
    

• 1 июня 2020 г. в 19:18

  От: ________________

  hi! would it be enough to add information about covid19 in privacy policy / terms of use or some changes should be done in the app?

• 28 мая 2020 г. в 22:29

  От: Apple

  Hello,
  
  Thank you for your reply.
  
  We understand that you may not agree with the feedback we have provided. However, to ensure App Store customers a safe and enjoyable experience, all apps must comply with the App Store Review Guidelines.
  
  If you would prefer to speak about this issue over the phone, we can arrange for an Apple Representative to call you within the next three to five business days to discuss your App Review issue.
  
  To request a call, please reply to this message with the best phone number to reach you.
  
  Best regards,
  
  App Store Review

  • 
    

• 28 мая 2020 г. в 18:45

  От: _______________

  Hi! we do not have any mention of covid19 nor in app either in policy

• 26 мая 2020 г. в 19:07

  От: Apple

  Hello
  
  Thank you for providing this information.
  
  Upon further review, we found that your app does not comply with the following guidelines:
  

  
  Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage

  
  We found that your app provides volunteering services or requires sensitive user information related to the COVID-19 pandemic. Since the COVID-19 pandemic is a public health crisis, services and information related to it are considered to be part of the healthcare industry. Apps that provide services or collect sensitive user information in highly-regulated fields, such as healthcare, must have proper precautions in place to protect the privacy and safety of both volunteers and those receiving assistance. Currently, your app does not have the proper precautions in place.
  
  Next Steps
  
  To resolve this issue, please revise your app to implement all of the following precautions:
  
  - Include a disclaimer advising users to comply with local laws and health and safety requirements.
  - Ensure that the sources for the COVID-19 information provided in your app or linked to in your app are from a recognized institution, such as a governmental entity, hospital, insurance company, non-governmental organization, or university.
  - Provide a vetting mechanism for volunteers who provide services arranged through your app for in-person interaction or sensitive duties (such as driving someone, picking up prescriptions, etc.)
  
  Resources
  
  For additional details, please refer to the update on the Apple Developer website about Ensuring the Credibility of Health & Safety Information.
  
  Best regards,
  
  App Store Review
  
  
  • 
    

• 26 мая 2020 г. в 18:08

  От: _________________

  - we do not have any verification but registration. all sensitive orders are to be discussed with customers via tel or messaging
  our app is more about getting acquainted with neighbors.
  - no, our app has no safety measures but communication. no money goes through the app.
  - all round the world
  - our app is about volunteers' help so no disclaimers are needed
  - our app has no covid19 information but it is aimed to help people overcome it

• 26 мая 2020 г. в 2:50

  От: Apple

  Guideline 2.1 - Information Needed

  
  We have started the review of your app, but we are not able to continue because we need additional information about your app.
  
  Next Steps
  
  To help us proceed with the review of your app, please provide detailed information to the following questions. The more information you can provide upfront, the sooner we can complete your review.
  
  - How do you vet the volunteers who provide services arranged through your app for in-person interaction or sensitive duties (such as driving someone, picking up prescriptions, etc.)?
  - Does your app include safety measures to protect the safety of both volunteers and those receiving assistance? If so, please describe these in detail.
  - In which location(s) do you expect your app to be used?
  - Does your app include a disclaimer regarding the need for users to comply with local laws and health and safety requirements? If so, please provide us with the language and location of this disclaimer.
  - Does your app include COVID-19 information in the app? If so, what are the sources of this information, and where are they cited in the app?
  
  Once you reply to this message in Resolution Center with the requested information, we can proceed with your review.
  
  

  Guideline 2.1 - Information Needed

  
  We have started the review of your app, but we are not able to continue because we need access to a video that demonstrates the current version of your app in use on a physical iOS device.
  
  Please only include footage in your demo video of your app shows all app content and functionalities, from user registration to request completion.
  
  Next Steps
  
  To help us proceed with the review of your app, please provide us with a link to a demo video in the App Review Information section of App Store Connect and reply to this message in Resolution Center.
  
  To provide a link to a demo video:
  
  - Log in to App Store Connect
  - Click on "My Apps"
  - Select your app
  - Click on the app version on the left side of the screen
  - Scroll down to "App Review Information"
  - Provide demo video access details in the "Notes" section
  - Once you've completed all changes, click the "Save" button at the top of the Version Information page.
  
  Please note that in the event that your app may only be reviewed by means of a demo video, you will be required to provide an updated demo video with every resubmission.
  
  

  Guideline 2.1 - Information Needed

  
  We have started your app's review, but we were unable to successfully access all or part of your app.
  
  In order for us to continue the review, we need to have a way to verify all app features and functionality. Typically this is done by providing a demo account that has access to all features and functionality in your app. It is also acceptable to include a demonstration mode that exhibits your app’s full features and functionality. Note that providing a demo video showing your app in use is not enough for us to continue the review.
  
  Next Steps
  
  To help us proceed with the review of your app, please provide a user name and password in the App Review Information section of App Store Connect. Please be sure that the demo account includes content that demonstrates the features and functionality available in your app.
  
  To provide demo account information:
  
  - Log in to App Store Connect
  - Click "My Apps"
  - Select your app
  - Click on the app version on the left side of the screen
  - Scroll down to "App Review Information"
  - Select the "Sign-in required" box
  - Enter demo credentials in the "User name" and "Password" fields
  - Once you've completed all changes, click the "Save" button at the top of the Version Information page
  
  

  Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage

  
  We noticed that your app requests the user’s consent to access their location but does not clarify the use of the location in the applicable purpose string.
  
  Next Steps
  
  Please revise the relevant purpose string in your app’s Info.plist file to specify why the app is requesting access to the user's location. You can modify your app's Info.plist file using the property list editor in Xcode.
  
  To help users understand why your app is requesting access to their personal data, all permission request alerts in your app should specify how your app will use the requested feature.
  
  Resources
  
  For additional information and instructions on requesting permission, please review the Requesting Permission section of the iOS Human Interface Guidelines and the Information Property List Key Reference. You may also want to review the Technical Q&A QA1937: Resolving the Privacy-Sensitive Data App Rejection page for details on how to provide a usage description for permission request alerts.
  
  Please see attached screenshot for details.