Customer Service Manager / Executive Assistant

Monty Supplements is a growing e-commerce brand in the health and wellness space. We're looking for a Customer Service Manager to handle customer communications, social media engagement, and day-to-day support operations.

What You'll Do

• Respond to customer emails (order questions, returns, product inquiries)
• Manage Facebook comments and messages across our ad accounts
• Handle subscription changes and cancellations via SKIO
• Coordinate with our fulfillment partner on shipping issues
• Engage in relevant Facebook community groups
• Submit daily reports on activity and issues

Requirements

• Strong written English (native-level fluency)
• Reliable internet and available 8 AM – 6 PM CST
• Experience with customer service (e-commerce preferred)
• Comfortable learning new tools (Shopify, SKIO, Facebook Business)
• Self-motivated and organized

What We Offer

• Competitive pay with performance bonuses
• Fully remote
• Growth opportunity as we scale

To Apply

Send a brief intro, your relevant experience, and confirmation of your availability.