Operations manager/Business Assistant

POSITION GOAL

To provide comprehensive operational, administrative, and customer service support across all functions of the home services company. The Business Assistant ensures smooth daily operations by managing calls, dispatch, technician coordination, reporting, HR support, and customer quality assurance. As one of the first hires, this role is critical in building the foundation for scalable systems and supporting the founder in all business needs.

LOCATION ON THE ORGBOARD

Directly supports the Founder/CEO and coordinates across Operations, Dispatch, Marketing, HR, and Customer Service.

POSITION VFP

Efficient, reliable, and customer-focused operations resulting in consistent technician performance, high customer satisfaction, accurate reporting, and organizational growth support.

POSITION REQUIREMENTS:

1. Strong organizational and multitasking skills to handle diverse daily responsibilities.
   
   

2. Excellent verbal and written communication skills in English.
   
   

3. Ability to work in a fast-paced environment with flexibility and decisiveness.
   
   

4. Comfort with learning and using CRM systems, call center tools, and reporting dashboards.
   
   

5. Strong customer service orientation with problem-solving skills.
   
   

6. Commitment to accuracy, accountability, and timely task completion.
   
   

7. Ability to coordinate between multiple teams and maintain professional relationships.
   
   

8. Proactive in identifying issues, creating solutions, and streamlining processes.
   
   

9. Willingness to assist in any capacity required to support the founder and business growth.

DUTIES

Your supervisor may change, edit or add additional duties to your job description to meet the needs of their organization.