Amazon Account Mgr & Customer Service Rep - Full Time

We have an exciting opportunity for a candidate who:

- is looking to be valued as part of a growing team

- wants a long-term stable career

- can work independently and be self-sufficient

- can operate independently in a fast changing environment 

So who are we?

We’re a small, but quickly growing e-commerce business. Our 3 brands are in the fields of wellness, travel and home storage. 

What’s in it for you? 

We’re providing you initial one-on-one coaching to succeed in your role. As our environment changes quickly, and the business grows you will get a ton of opportunities to learn and implement new things, developing yourself further. If you want to learn something different, we are always up for a chat to support you on that.

Be part of a team who cares about you professionally and personally: We provide constant feedback to your work to help you improve (but no micromanaging), while also celebrating the work you do with us. 

Responsibilities 

The day to day activities of the job role would include (but are not limited to) the following:

Customer Service

• Respond to customer messages, reviews, and feedback in writing, promptly and independently   

• Answer customer questions about our products 

• Create manual product fulfillment orders for customers 

• Create standard customer reply message templates 

• Gather product and service feedback from customer messages, reviews, feedback and questions and report this regularly for future product improvements 

• Gather and archive customer data 

• Up and downvote customer reviews 

• Manage return requests 

• Etc. 

Amazon SellerCentral Account Mgt 

• Monitor various system notifications which relate to accounts, product or listing issues. Handle promptly and ensure we stay compliant.

• Defend against intellectual property infringements 

• Run & analyze detailed defect reports. 

• Create shipment plans 

• Monitor inventory performance and resolve issues, if needed

• Track sales

• Track ad

• Reach out to amazon seller support representatives creating and actively managing cases

• Etc.

Administrative Assistance

• Download & file invoices 

• Help with business travel bookings 

• Etc. 

Knowledge Management

• Stay up to date with Amazon policies and best practices. Inform management of pertinent updates and changes that might have on the company

• Proactively build a knowledge database of training materials and new procedures.

• Own the management and proper organization of this SOP library. 

As our business is growing, and your responsibilities will be growing, you may need to support us in hiring more people. 

Skills 

• English fluency both in verbal and written communication is required

• Confidence to communicate with American customers

• Must have strong initiative and proactively seek new knowledge

• Possess problem-solving skills 

• Quick learner

• Reliable 

• Think proactively and make improvement solutions 

• Have a positive ‘can-do’ attitude

• Can solve problems, independently

• A team player who is trustworthy and respectful of others

• Must have strong attention to detail and natural ability to follow instructions

• Must be organized and able to systemize processes with comprehensive documentation

• Familiarity with file sharing systems such as, or google drive is preferred, use of google docs & sheets 

Apply

Please fill in this form to get considered for the role: https://docs.google.com/forms/d/1ff5xwkDeFDUV2GxC5Mi2RuLUfIMv9NU7V-402IuWYVc/edit