Moses Odera

Odera Moses  

Nairobi, Kenya   

POSITIONING STATEMENT 

I am an energetic educator with proven skills in teaching diverse subjects, keeping classrooms organized, and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments, and dedicated and knowledgeable with a strong understanding of teaching Mathematics and Business Studies.  

WORK HISTORY 

Website Content Manager | Excel tutorial 

Nairobi - May 2022 - Current  

▪ Managed content distribution to online channels and social media platforms. ▪ Approved, reviewed, and edited content flowing to the website. 

▪ Used content management system to analyze user engagement and website traffic metrics. 

▪ Edited and sourced images and videos using Canva. 

▪ Conducted regular content audits to identify gaps and redundancies in content. ▪ Led a team of 7 copywriters and content writers to oversee the results of job performance. ▪ Designed graphics for the website.  

Copywriter | Various blogs 

Nairobi - December 2019 - Current  

▪ Wrote more than 100,000-words worth of articles for freakyshoes.com, utopia.co.uk.,  dimepiecela.com, basicexceltutorial.com, and many others. 

▪ Produced original, creative content for promotional advertisements and marketing materials.  

▪ Improved search result rankings with targeted SEO strategy. 

▪ Formatted copy to align with project-specific guidelines. 

▪ Presented clients with unique copy options based on overall marketing objectives. ▪ Designed high-quality photos and videos to complement written copy.

▪ Played an instrumental role in creative planning and review sessions, working with a resourceful team to elevate the quality of content and designs. 

▪ Collaborated with fellow writers in the development of web content, maintaining consistency with brand marketing and message strategies. 

▪ Confirmed compliance with regulatory standards and guidelines prior to publication. 

Call Center Agent | CCI 

Nairobi - February 2022 - June 2022 

▪ Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. ▪ Adhered to company policies and scripts to consistently achieve call-time and quality standards. 

▪ Assisted customers by answering questions and responding to inquiries. ▪ Responded to customer calls to answer questions about products and services. ▪ Recommended products to customers, thoroughly explaining details. ▪ Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response. 

▪ Achieved high satisfaction rating through proactive one-call resolutions of customer issues. 

▪ Received multiple positive reviews acknowledging dedication to excellent customer service. 

▪ Resolved concerns with products or services to help with retention and drive sales. ▪ Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions. 

▪ Addressed customer account discrepancies and concerns. 

▪ Resolved over 45 customer issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management. ▪ Entered customer information into customized computer system with EDGE to document and organize client records. 

▪ Entered customer interaction details in sales system to track requests, document problems, and record solutions offered. 

▪ Sought out extra training opportunities to enhance customer relationship management abilities. 

Sales Representative – Home Fiber | Safaricom Plc 

Nairobi - July 2019 - October 2019

▪ Helped push fiber internet from just 400 in a to over 35,000 in a month in the Nairobi  West region 

▪ Developed and delivered engaging sales presentations to convey Home Fiber benefits. ▪ Achieved monthly sales goals by promoting fiber internet benefits and enrolling new clients. 

▪ Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages. 

▪ Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements. 

▪ Retained excellent client satisfaction ratings through outstanding service delivery. ▪ Increased sales by offering consultation on products and services and applying customer service and upselling techniques. 

▪ Implemented marketing strategies and techniques, increasing revenue and customer satisfaction. 

▪ Attended advanced training sessions and conferences to increase product knowledge and productivity. 

▪ Implemented brand marketing and sales campaigns. 

▪ Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development. 

▪ Served as liaison for company, clients, and referred prospects regarding inquiries,  issues, post-sales follow-up, and customer relations. 

▪ Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to  Safaricom Plc. 

Teacher | Absolute High School 

September 2017 - June 2019 

▪ Communicated frequently with parents, students, and colleagues to provide feedback and discuss instructional strategies. 

▪ Planned and implemented integrated lessons to meet national standards. ▪ Graded and evaluated student assignments, papers, and coursework. ▪ Supported student physical, mental, and social development using classroom games and activities. 

▪ Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results. 

▪ Completed daily reports on attendance and disciplinary performance. ▪ Incorporated multiple types of teaching strategies into the classroom. ▪ Supervised learning groups of students in classroom stations. 

▪ Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.

▪ Incorporated exciting and engaging activities to achieve student participation and hands-on learning. 

▪ Implemented and encouraged a debate-style classroom environment to increase student engagement and promote critical thinking. 

▪ Fostered team collaboration between students through group projects. ▪ Collaborated with faculty to develop an after-school tutoring program for struggling students. 

▪ Directed after-school tutoring and mentoring program serving elementary school students. 

Practice Teacher | St. Peter’s Mumias Boys High School, Kakamega - May 2016 - August 2016 

▪ Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement. 

▪ Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping. 

▪ Graded assignments and reported individual progress to the teacher. ▪ Stood in for teachers, checking lesson plans to provide consistent teaching to students. 

▪ Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline. 

▪ Evaluated student progress through analysis of test scores and homework completion. ▪ Worked with the classroom teacher to learn about current standards and best practices. ▪ Collaborated with teaching staff to implement coordinated educational strategies and student support networks. 

▪ Graded tests and checked homework assignments, documenting information in student records. 

▪ Stood in for teachers to supervise classes, deliver lessons, and administer tests. ▪ Had one-on-one sessions with struggling students to increase classroom performance and individual student success. 

▪ Met with parents to discuss student behaviors and needs. 

EDUCATION SUMMARY 

Sep 2013 - Dec 2017 - Bachelor of Education - Mathematics and Business Studies KENYATTA UNIVERSITY | Nairobi, Kenya 

- Member of the Mathematics Club

Feb 2009 – Dec 2012 - Kenya Certificate of Secondary Education ST PAUL'S AHONG’INJO SECONDARY SCHOOL | Kakamega, Kenya 

- Elected Captain of Volleyball 

- Member of the Mathematics Club 

January 2000 – December 2008 - Kenya Certificate of Primary Education  MILIMANI PRIMARY SCHOOL | Kakamega, Nairobi 

Personal Attributes & Skills 

▪ Excellent oral, interpersonal, communication, and organizational skills.  ▪ Impeccable time management skills 

▪ People management skills 

▪ Writing 

▪ Technical computer skills 

▪ Basic graphic design skills 

▪ Social media marketing 

▪ Team-player  

▪ Strong analytical and problem-solving skills.  

▪ Self-motivated with a high level of intellectual curiosity.  

▪ Process and result-oriented.  

▪ High standards of ethics and values. 

▪ Trainable 

▪ Creative and innovative 

▪ Hardworking  

▪ Leadership skills 

▪ Confident 

PROJECTS AND COMMUNITY SERVICE 

Ran a successful jigger eradication campaign in association with St. Mary’s Mission Hospital – Mumias, in Musanda location between May 2015 and June 2015.  

Contributed in leadership clinics in secondary schools in July 2015, to nurture future leaders, encourage growth, and promote awareness.  

Awards 

Certificate in leadership and governance from Kenyatta University

INTERESTS & HOBBIES 

▪ Touring places, nature exploration  

▪ Watching football and documentaries.  

▪ Taekwondo 

▪ Reading novels (currently; Simon Critchley Very Little… Almost Nothing)