Julia Petrova

Professional Summary

Multilingual and service-focused professional with over 10 years of international experience in customer service, dispatching, wellness, and operations. Proven ability to manage client relations, handle logistics coordination, and lead spa and wellness teams in high-pressure environments. Fluent in English, Russian, Italian, French, and Ukrainian.

Work Experience

Dispatcher / Service Coordinator
Air Conditioning Maintenance Company
January 2024 – may 2025

• Receive and schedule daily maintenance requests from clients.

• Coordinate technician dispatch, follow-up communications, and customer support.

• Maintain accurate records and ensure clear communication across service teams.

Customer Service Specialist
Ukrainian Company (Fuel Monitoring Systems for Gas Stations & Tankers)
March 2020 – August 2022

• Provided technical support and consultations on level meters and monitoring software.

• Assisted clients with scheduling, troubleshooting, and product usage for fuel tracking systems.

• Managed customer communication and service documentation efficiently.

Spa Staff / Spa Manager (Cruise Ships)
International Cruise Lines
2006 – 2015

• Delivered high-quality guest service aboard 4–5 star cruise ships in multilingual environments.

• Performed hair services, facial and body treatments, and retail sales as a licensed beauty therapist.

• Worked at spa reception: booking services, managing payments, and assisting guests in English, French, Italian, and Russian.

• Promoted to Spa Manager on select contracts, leading international teams, achieving sales targets, and ensuring guest satisfaction.

• Gained experience in hospitality, luxury service, and operational leadership.

Skills

• Dispatch & Scheduling

• Spa & Wellness Services

• Technical & Customer Support

• Team Leadership & Management

• Multilingual Communication

• CRM & Booking Systems

• Documentation & Problem-Solving

• Languages:

  • Ukrainian (Native)

  • Russian (Fluent)

  • English (Fluent)

  • Italian (Conversational)

  • French (Conversational)