SMM Manager + Customer Support (Matcha DTC brand)

About MOMI

MOMI (matchamomi.com) is a modern premium DTC matcha brand for the TIER 1 market (US). Our product is already selling on Shopify, and we’re now moving from launch to building a full-fledged brand. We’re looking for someone who will personally bring our social media to life and take great care of our customers.

Format: Part-time · Remote · ~20 hrs/week · $400-600/month (depending on level and scope; reviewed based on results). Content in English. Flexible schedule, no US time-zone requirement.

What you’ll do

SMM (~70%):

• Run our Instagram + Facebook (later possibly TikTok), with a rhythm of ~3-5 content pieces per week plus Stories.
• Create English-language content: Reels, short videos, photos, carousels, and copy.
• Generate ideas yourself around matcha, wellness, and premium lifestyle (competitors, recipes, educational content) — we’ll send you matcha for shoots and cover approved expenses.
• Use AI (ChatGPT/Gemini) for ideas and drafts, then polish everything into natural English.
• Send a short weekly report: what was done, what worked, what we’re testing next.
• Make autonomous decisions (e.g. working with bloggers); we start organically and may later add paid ads and UGC creators.

Customer support (~30%, light at the start):

• Handle 2-3 requests per day in English (tracking, delivery, product questions).
• Manage orders in Shopify (we’ll teach you over 2 onboarding calls).
• Respond daily and on time, and calmly work through non-standard requests.

You’ll be a great fit if

• Your English is B2-C1+ and your content sounds natural to an English-speaking audience.
• You love matcha, wellness, and the aesthetics of modern DTC brands.
• You’re autonomous, structured, and proactive: you check with AI and try things yourself.
• You can shoot simple, aesthetic videos (Canva / CapCut or similar).
• You use AI actively but never post raw AI text.

A portfolio or your own profile is a plus. Advantage: e-commerce / Shopify / organic Instagram growth / customer support experience.

What we offer

• Remote work with a flexible schedule (~20 hrs/week), no US time-zone requirement.
• $400-600/month depending on level and scope, reviewed based on results. Payment via a convenient method.
• Direct contact with the founder, real impact on the brand, and minimal micromanagement.
• Product for shoots plus reimbursement of approved expenses, with a path toward UGC/bloggers.
• Our founder has 7+ years in e-commerce on Shopify (Tier-1 markets, several million $ in sales).

Requirements

Required skills: SMM, AI, Content creation, Copywriting, Instagram.

A plus: Facebook Marketing, Video editing, Customer Support, Short-form video, Canva, Shopify, E-commerce, TikTok, Community management, Influencer marketing.

Languages: English — Advanced, Ukrainian — Advanced.

How to apply

Please note: this is a PART-TIME, freelance (remote) position — not a full-time job. To apply, submit your CV / application via this link: https://cleverstaff.net/i/vacancy-dSQUiA

Selection stages (fast — we plan to close within a week):

1. Answers to our questions - via the CleverStaff application form
2. A small test task
3. Interview with HR
4. Interview with the project CEO

Decisions are quick: with a positive response, the next stage may happen the same day.