Configure Facebook Developer settings to receive Instagram Business message webhooks (Test mode)
100 USDHello!
I’m stuck at the point where my application does not receive Instagram API webhooks.
If I send a test webhook from https://developers.facebook.com/ — it arrives successfully.
However, when I send a Direct Message from my own Instagram account (which is added as an Instagram Tester in https://developers.facebook.com/), no webhook is received.
My flow works like this:
Through my website I obtain an access token, and then I register the Instagram user to receive notifications:
url = f"https://graph.instagram.com/v24.0/{instagram_user_id}/subscribed_apps"
params = {
"access_token": access_token,
"subscribed_fields": "messages"
}
The response is:
{"success": true}
But when I send a message to myself on Instagram Direct, my server receives nothing, although it should.
I double-checked all Developer account settings and couldn’t find any mistakes.
I need a freelancer to help investigate why the webhook is not triggered and fix the issue.
Problem description: https://youtu.be/s8q-8ROyf70
Client's review of cooperation with Yehor Razkevich
Configure Facebook Developer settings to receive Instagram Business message webhooks (Test mode)The freelancer did not complete the task, although he said he would manage it. He asked for two more additional days to try to do something, but he didn't even try and did not report on the problem.
Freelancer's review of cooperation with Mykhailo Savchuk
Configure Facebook Developer settings to receive Instagram Business message webhooks (Test mode)For personal reasons, I was unable to notify (moving to another country) the client is great! Thank you for the experience and feedback, I apologize for not responding for a long time, I just bought a SIM card, I wish to successfully close the project! Everything is great according to the specifications, just need a little more time for implementation because more functions need to be redone.
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1 day100 USD
471 2 0 1 day100 USDready to help you out
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1 day100 USD
930 12 0 1 day100 USDHi!
Is your account an Instagram professional account or just simple personal account?
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2 days100 USD
1632 18 1 1 2 days100 USDHello.
I can complete the task. I have experience in this area. The deadlines and costs are approximate - we need to discuss the details.
Write to me, I will do everything quickly and efficiently.
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7 days100 USD
1470 6 0 1 7 days100 USDHello! I have already set up receiving Instagram Messaging webhooks for bots. From your description, I understand the problem: the subscription is successful, but events from DM are not coming through. This is a typical situation, often related to Business App settings, checking the `instagram_basic` permissions, or the configuration of the webhook URL. I will check your integration, find out why the events are not triggering, and fix it. Let's discuss the details in private messages!
Antalya