Architecture and development of a chatbot for an educational studio

Automation of interaction with parents and teenagers, reducing the workload on the administrator, and creating a convenient customer journey from the first acquaintance to booking a consultation.
Implemented solutions (Technical stack):
* Logical structure: Developed a multi-level menu with audience segmentation (separate branches for parents and for teenagers).
* Automation of responses: Created a knowledge base within the bot for instant answers to common questions (cost, schedule, training format).
* Lead generation: Integrated a "lead magnet" (automatic issuance of useful guides/checklists upon subscription).
* Registration funnel: Set up a convenient form for collecting contact information for registration for trial classes.
What tasks does this bot solve:
* Processing requests 24/7: The client receives information instantly, even outside of working hours.
* Lead qualification: The bot automatically determines the client's request (psychological support, career guidance, or soft skills development) before the manager enters the dialogue.
* Cost reduction: Automation replaces up to 70% of the administrator's routine work.
Result:
Created a flexible and scalable architecture that allows for easy addition of new training modules and integration of the bot with CRM systems.