AI Audit of the Sales Department and AI Analysis of Calls
This is a comprehensive Enterprise solution for automating quality control of service. The system independently "listens" to each manager's conversation, analyzes it according to predefined scripts, and provides an objective assessment without human involvement.
How automation works (technical stack):
Data capture: The system automatically retrieves audio files of conversation recordings from the CRM system to cloud storage.
Transcription: Audio is converted to text with clear role separation: "Manager" and "Client."
AI analysis (GPT Assistants): Specially trained AI agents check the dialogue for compliance with the script:
Was there a greeting and needs identification?
Were objections handled?
Was there an attempt to close the deal?
Reporting and logistics: The system generates a detailed report with an assessment based on parameters, points out errors, and provides recommendations to the manager. The report is instantly sent to the sales department head, and the file is moved to the archive of processed recordings.
Advantages and savings for the client:
Coverage of 100% of calls: While a live quality controller can only listen to 2-5% of conversations, automation processes every call.
Cost savings: One such scenario replaces an entire quality control department or dozens of hours of a manager's work.
Objectivity: AI does not get tired and has no bias towards managers — the assessment is always based on facts and the script.
Speed of feedback: The manager and supervisor receive an analysis of the conversation just a few minutes after its completion, allowing for immediate correction of errors.
#Make.com #automation-process #Make #Automation #Business-processes #business-assistant #crm system #Chatgp #ChatGPT #SalesAutomation #GPT_Assistants
How automation works (technical stack):
Data capture: The system automatically retrieves audio files of conversation recordings from the CRM system to cloud storage.
Transcription: Audio is converted to text with clear role separation: "Manager" and "Client."
AI analysis (GPT Assistants): Specially trained AI agents check the dialogue for compliance with the script:
Was there a greeting and needs identification?
Were objections handled?
Was there an attempt to close the deal?
Reporting and logistics: The system generates a detailed report with an assessment based on parameters, points out errors, and provides recommendations to the manager. The report is instantly sent to the sales department head, and the file is moved to the archive of processed recordings.
Advantages and savings for the client:
Coverage of 100% of calls: While a live quality controller can only listen to 2-5% of conversations, automation processes every call.
Cost savings: One such scenario replaces an entire quality control department or dozens of hours of a manager's work.
Objectivity: AI does not get tired and has no bias towards managers — the assessment is always based on facts and the script.
Speed of feedback: The manager and supervisor receive an analysis of the conversation just a few minutes after its completion, allowing for immediate correction of errors.
#Make.com #automation-process #Make #Automation #Business-processes #business-assistant #crm system #Chatgp #ChatGPT #SalesAutomation #GPT_Assistants
Lutsk 
Available for hire
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