BPMN diagram for the registration and onboarding of a new user

Described the process of user registration and initial onboarding on a SaaS platform in BPMN 2.0 notation. Three lanes: User, System/Platform, Email/Marketing.

The diagram covers:
— Checking for an existing account during registration
— Email confirmation with reminder emails (1 hour / 24 hours)
— Onboarding survey and selection of the starting program
— Trial activation branch with access to paid features
— Free-tier branch with activation triggers through content

Tool: draw.io / Miro

#BPMN #onboarding #registration #UX #businessanalysis #SaaS #swimlane