B2B company call center: 20-25 managers, up to 80,000 calls per month. There was no dedicated audit, one employee listened selectively. Violations were found randomly: swearing at clients, inflating statistics with "dummy" calls, discussing internal matters. An operator was persuading a client to forge documents, and no one noticed.
I deployed a full-fledged AI system on the client's server: automatic call transcription locally, anonymization of personal data, evaluation using customizable checklists, dashboard, and reports for managers every morning. During calibration, the system already found real violations that would have gone unnoticed. The cost of evaluating the entire volume is $150-200/month instead of hiring auditors. The system is replicated and maintained by the client's sysadmin without external developers.
I deployed a full-fledged AI system on the client's server: automatic call transcription locally, anonymization of personal data, evaluation using customizable checklists, dashboard, and reports for managers every morning. During calibration, the system already found real violations that would have gone unnoticed. The cost of evaluating the entire volume is $150-200/month instead of hiring auditors. The system is replicated and maintained by the client's sysadmin without external developers.