CRM system for selling Telegram accounts / products through Telegram

Developed a CRM system for a business that sells Telegram accounts and digital goods. The system is created with full integration into Telegram, allowing managers to work directly through the bot, receive order notifications, manage statuses, and track activity.

The goal was to replace order management in spreadsheets and messengers with a structured CRM that includes analytics, automations, and control of all operations.

Main tasks:

Creation of a CRM adapted for the sale of Telegram accounts.

Integration of a Telegram bot to speed up the work of managers.

Accounting for goods, accounts, proxies, sessions, and statuses.

Automation of notifications and reminders.

Accounting for finances and transaction history.

Building a system of roles and activity logs.

User-friendly interface for quick account issuance.

Implemented:

Admin panel with analytics, statistics, and graphs.

Database of accounts with categories, prices, activity status, and sales history.

Order module with processing stages, notes, and filters.

Automatic notifications in Telegram: new orders, status changes, overdue tasks, proxy expiration.

Flexible role system: administrator, manager, operator.

Accounting for proxies, expiration dates, automatic reminders.

Activity log for monitoring manager actions.

Tools for quick searching, sorting, and issuing accounts.

Technologies:

PHP, JavaScript, HTML/CSS, MySQL, Telegram Bot API, responsive frontend, automatic events, and schedulers.

Result:

The CRM system has streamlined work with Telegram accounts, reduced the number of errors in issuance, sped up order processing time, and allowed the owner to see real sales and expense statistics. Automations through Telegram significantly simplified the work of managers and increased productivity.