Integration of OpenCart with KeyCRM and automation of the online store

Online store on OpenCart 3.0 with a catalog of 5814 products.

The business decided to implement KeyCRM to:

centralize order processing

automate logistics

connect fiscalization

obtain proper sales analytics

Problem

Before integration, the processes were chaotic.

Orders were processed only through the OpenCart admin panel.

CRM was not used.

Logistics were created manually.

The catalog was not prepared for synchronization.

SKUs had conflicts.

During the installation of the integration module, a critical problem occurred — the checkout stopped working.

This meant a loss of sales right during the integration.

Task

It was necessary to:

• integrate OpenCart → KeyCRM
• prepare the catalog for CRM
• set up logistics
• connect fiscalization
• automate order processing

Solution Architecture

A system was built:

OpenCart → KeyCRM → Nova Poshta / Ukrposhta → Checkbox

OpenCart
— website and product catalog

KeyCRM
— order management
— statuses
— analytics

Nova Poshta / Ukrposhta
— creation of shipping documents

Checkbox
— fiscalization of orders

What was done
1. Catalog Preparation

An audit of products was conducted.

SKU conflicts were resolved.

Import for CRM was prepared.

Imported:

5814 products into KeyCRM

2. CRM Integration

Order transfer from the website to CRM was set up.

Mapping was done for:

payments

delivery methods

Order transfer was tested with test purchases.

3. Logistics

Connected:

Nova Poshta

Ukrposhta

Set up the creation of shipping documents directly from CRM.

4. Fiscalization

Checkbox was connected.

Automatic fiscalization of orders was set up.

5. Diagnosis of Critical Error

After installing the integration module, the checkout stopped working.

The problem was due to a conflict of OpenCart modules.

The error caused a 500 error in checkout.

The conflict was found and resolved.

The website returned to normal operation.

Result

The store received:

- a centralized order system
- automated logistics
- fiscalization through CRM
- a prepared catalog for synchronization
- automated order processing workflows

Scale

Catalog:

5814 products

Integrations:

OpenCart
KeyCRM
Nova Poshta
Ukrposhta
Checkbox

Technologies

#OpenCart
#KeyCRM
#NovaPoshta
#Ukrposhta
#Checkbox
#API
#Automation