Sign up the account for the required groups, channels. Let’s make a list of keywords.
When you find a new message that contains the right word, the bot sends a message to a common group (in which administrators and managers) with all the data (chat, user, text message) and links.
The manager takes into work (the "working" button), the bot sends a copy of the notification with the "ready" button, with which the manager can note the performance of the task. In the general chat below the message indicates who of the managers is responsible for him (who took the job).
Only administrators can remove the messages.
The administrators also have a menu with statistics on managers, download the base into the csv file, key management, etc.
When you find a new message that contains the right word, the bot sends a message to a common group (in which administrators and managers) with all the data (chat, user, text message) and links.
The manager takes into work (the "working" button), the bot sends a copy of the notification with the "ready" button, with which the manager can note the performance of the task. In the general chat below the message indicates who of the managers is responsible for him (who took the job).
Only administrators can remove the messages.
The administrators also have a menu with statistics on managers, download the base into the csv file, key management, etc.