Telestate

authorization of users and distinction of access rights;
- the entire history of calls with listening to the recordings of conversations;
Analysis of calls from unique numbers;
Notification of missed calls by email;
order of calls via IVR;
Operator panel to work with missed calls (updated dynamically);
- the status of operators online offline: a) in the status of offline calls to the operator are not received;
Analysis of missed calls;
sending SMS via gsm and openvox;
- the button to order a call for the site;
Monitoring of the status of operators and lines online;
Notification of the entering call in the browser;