Viber, Telegram, WhatsApp numbers for Zoho CRM and How to increase speed

Solution: E-chat + Zoho Widget
We created a widget based on the E-chat platform that fully integrates with Zoho CRM and allows:

- To initiate first messages in Viber, Telegram, and WhatsApp;
- To send a message in Telegram first by number or by nickname (in case the number is not used or hidden).
- To conduct correspondence directly in the Zoho interface;
- To automatically record the entire communication history in the client card.

Advantages of the widget
Centralized communication history: All correspondence is stored in the CRM;
Ease of use: Managers work in the familiar Zoho interface;
Automation: Ability to set triggers, templates, and auto-responses;
Increased conversion: You do not wait for the client to write — you act first.