Oleksandr Korskanov
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Kyiv,
Ukraine
14 days 4 hours ago
a little busy
3 Safe completed
1 year ago
3 Clients
registered for 5 years
Rating
Average rating
CV
Experience:
• 1 year at White Sales: automation through CRM implementation, telephony, and G-Suite.
• 1.5 years at 3.14 internet marketing agency: implementation of CRM systems like amoCRM, Bitrix24, SpacePass, YCLIENTS, Zoho CRM.
• 1 year as Head of CRM Implementation at the Estet group of companies: implementation of Bitrix24 and YCLIENTS.
• Owner of Salesjam for 5+ years.
• Co-owner of the Royal Clean auto dry cleaning network.
Used to work with Products:
• amoCRM
• Bitrix24
• Zoho CRM
• Pipedrive
• YCLIENTS
• Profitbase
• Flatris
• Pact.io
Currently Working With:
• Pipedrive
• Zoho Suite (CRM, Desk, Cliq, Projects, Workspace, People, Connect)
• KeyCRM
• Flatris
• NetHunt CRM
• KeepinCRM
• SMS Services: TurboSMS/AlphaSMS
Telephony Tools:
• RingoStat
• Nextel
• Streamtelecom
• Binotel
Services Provided:
• Audit of business processes: analyzing the company’s as-is processes, identifying requirements, goals, and pain points (techniques: interviews, observations, document analysis).
• CRM implementation concepts: designing solutions to solve business challenges and automate processes.
• Business process modeling: as-is and to-be documentation in BPMN notation (Visio, Draw.io, Bizagi Modeler), tabular formats, or textual formats.
• Requirements prioritization and change management: aligning with clients and managing requirement updates.
• Project planning: creating project timelines, backlogs, and scope definitions using Worksection, Bitrix24, Trello, and Notion.
• Technical documentation: preparing specifications for CRM implementation, integrations, and system enhancements.
• System testing: verifying configured systems and developed integrations.
• Telephony logic and implementation: drafting telephony logic, overseeing implementation, and testing.
• System deployment and training: conducting offline/online training sessions for individuals or groups.
• Regulation development: creating operational guidelines for effective system use and skill evaluation post-implementation.
• Instructional materials: producing text/video guides for proper system use and adherence to guidelines.
• User performance analysis: tracking usage post-implementation and generating reports.
• Ongoing support: providing consulting and technical support.
• System customizations: integrating with Telegram groups, personal Viber/Telegram numbers via e-chat, accounting systems, and more.
Accomplishments:
• Successfully implemented 80+ projects across the following industries:
• Real estate developers
• Service sectors (clinics, beauty salons)
• Offline and online schools
• B2B manufacturers (long sales cycles)
• B2C manufacturers (retail, e.g., Perlahelsa)
• Agencies
• Law firms
Key Value Proposition:
• I have experience as both a business analyst and a manager. I currently use CRMs and previously worked in managerial roles to understand their perspectives. Additionally, I spent 4 months in sales, analyzing CRM adoption challenges, user discomforts, and objections.
• I’m results-driven. If the agreed-upon project outcomes are not achieved, I offer a money-back guarantee.
• During projects, I provide recommendations from my experience (95+ projects) to optimize existing processes and define workflows in formal regulations.
• Beyond CRM, I implement IP telephony, call tracking, and additional services (G-Suite, Profitbase/Flatris, Webster, YCLIENTS) to automate business processes.
• Post-project, I offer ongoing collaboration for further process optimization or system enhancements.
Skills
Outsourcing & consulting
Portfolio
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Implementing NetHunt in a logistics company
Client Management & CRM
The goal of the NetHunt CRM implementation project
- To build a sales process for managers and executives in the CRM system in order to systematise the work process and start controlling managers in the funnel.
- To start receiving analytics in the online mode of the sales department.
… A comprehensive implementation of the system was carried out:
1. Audit of business processes "As it is now" and drawing up an automation scheme "As it should be".
2. Setting up sales funnels: Leads, Service implementation.
3. Connecting corporate mail for employees.
4. Connecting and setting up Ringostat telephony.
5. Setting up the calculation of the transaction profit based on different types of customer payment and tax on the transaction.
6. Setting up the calculation of the manager's salary in the deal.
7. Setting up analytics.
8. Development of a custom dashboard in Google Looker Studio.
9. Connecting forms on the site to the system.
10. Setting up the generation of PDF documents: contract, application for transport.
11. Setting up automation of reminders.
12. Setting up modules and blocks of the system: carriers, documents, document numbering, customers, sales and leads.
13. Building links between sections.
14. Conducting 3 training meetings: sales managers, logisticians, accountant, manager.
15. Support and additional tasks.
Result: the sales process is built in the system, routine operations are automated, the manager sees the profit on the transaction and the activities of managers.
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Implementation of Zoho One in the Online School
Consulting
It has been introduced tools ZohoCRM, Zoho Survey, Zoho Drive, Smart Sender, Binotel.List of works:
Registration of a new CRM cloud account.The invitation of employees to the system;
- Configuration of security controls (rolls, the distribution of the rights to view information, the creation of user profiles, the setup of groups and the hierarchy of the distribution of data).- Establishment of restrictions on employees' rights to the creation, review, direction, removal and export of lies, contacts and other modules.- Customization of Modules of Agreement, Ladies, Contacts, Products, Task under the data described in Step 1.- Establishment of validation and rules of filling fields in ice cards, agreement, contact according to the business process described in stage 1;
- Creating the Canvas design (visual look of the card) of the essences of Agreement, Ladies, Contacts, Products, Task.Disconnecting unnecessary modules and reports.- Setting the sales wheels according to the business process described in stage 1;
… - Configuration of the automatization block on the defendant (tools settings, emails) with a standard function.- Set up the start page (record analytics for roles).- Configuration of sales reports and dashboards (incorporated in CRM) according to the concept described in stage 1.- Set the main menu of the system (inputs, tabs).Connecting Virtual Telephone (Binotel)Link to Facebook Leads.Create a telegram work for messages.- Settings of web hacking on the defense of sales to send messages on events in the group telegram.- Writing integration with the Smart sender (the first message creates a link/contract).- Testing the scenarios of the manager's work, checking integrations.- Writing the software code for synchronization of applications on the site.- The user fills out the form - the application creates an agreement / ice in the system.- Name, telephone number, UTM is sent to the card field.Testing of integration.Tagged with: zohocrm
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Implementation of CRM for the Commercial Area
Client Management & CRM
KeepinCRM was implemented in the commodity business, 10 managers.The project is implemented in the next stages.The stage 1.Study of the client processes.- Analysis and description of the current business processes of the company "How is it now".Analyze and make a list of actions of each user depending on the role and/or section.- Determining the number of stages in the defense of sales required to realize the goods/services.Composing a business process scheme.The stage 2.Implementation and Integration:
Sales for entrance and weekend sales.- Contact cards, agreements under the client processes,
- The rights of access to review, change, removal, export, etc.- Integrated by phone Binotel.The online store is connected to the good.The online store is promoted.- Integrated New Mail and TNT Generation and Delivery Tracking.Integrated by Ukrpost.Integrated website of the company.- Connected Wi-Fi chat for communication.Automatic sending of SMS.The “Store” module.Sustainable storage and recording.- Installed templates of documents for the automatic generation (accounts, bills, acts).The “Financial” module.Validation of fields.- Installered triggers for the auto-work setup for turning.- Imported base of existing customers.Customer segmentation for re-sales.Processing of the system:
- Developed integration with TurboSMS for the automatic sending of WiberSMS client.- Developed integration with Liqpay (generation of a link to the payment during the transition into the stage).- The validation "Forbidden managers to translate the agreement to the next stage if there was no call."- Developing so that in the next stage certain managers can be translated after the payment is completed.Stage 3.Start in operation:
… Three meetings were held for the training of work in the system.Video instructions for managers.The support:
The client is accompanied on a timely basis:
and consultations.to work.
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Automation of the sales department in the security agency
Client Management & CRM
ANTITERROR SECURITY GROUP is a great experience in the field of provision of security services and a comprehensive solution of security issues with respect to the principle of individual approach to each client.The task
Enter amoCRM and connect all channels of communication.What will structure sales, organize the business process of working with new and existing customers, control the current status and lead the customer to the successful completion of the transaction.The key system has been fully implemented and all the above tasks have been solved.The implementation period was 14 days.After the implementation, the customer was given consultative support for 2 weeks and technical to this day.What we managed towith the help of amoCRM:
Systemic customer accounting has begun.
… Concentrate staff on work with a client base;
The manager began to receive information on each transaction online;
Managers started processing transactions according to instructions, which led to the growth of the customer's purchases;
We have started working efficiently and efficiently with potential customers.
It is clear in which phase each customer is sold.
Increased sales by means of system interaction with the customer;
Efficiently began to control the quality of the work of the sales department at any time;
They received statistics and analysis of the effectiveness of work with the base.
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Automatization of two OP developers "Orlan Invest"
Client Management & CRM
Task No1
Introduce the system for the operation of the sales department, which will allow to solve important tasks: keep the customer account, safely store the customer base and history of interaction, put the channels of communication into one system, work remotely with the help of the mobile application, see the statistics of the efficiency of the operation of the sales departments in two cities.Task No. 2
Enter IP telephone to two sales departments - Vishnevovo i Irpen, so that all calls are recorded and stored in the CRM.The result:
After several stages we managed to implement AmoCRM for two sales departments in Vishnev and Irpine.At the end of the project, the following tasks were successfully implemented:
…
The ability to account all customers from any source in one place.- Safe to store the customer base and history of interaction (callings, mailing, messaging) with potential, existing and past customers.- Communicate channels of communication: entering and coming calls, mail, Facebook, - in one system.- Control the stages of work with the customer in two sales departments.To carry out internal communication between the employees of the company within the framework of a specific transaction or group conversations.Control the performance of the tasks with reminders.- Get access to SRM from any device having its own login and password, and the manager receives information on each transaction in the online mode.Work remotely with a mobile app.Increase sales through systemic interaction with the customer.- Exercise quality control of sales department work at any time.- Get statistics and analysis of the effectiveness of the work of the sales departments on Vishnev and Irpine.Send SMS from the company from the window of the system.
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Bitrix24 for franchise in KIdIT child IT school
Client Management & CRM
About the client
Client company KidIT is the first in Ukraine IT school for children from 5 years.The main idea of KidIT is to give the opportunity to Ukrainian children already today to obtain the foundations of technological literacy.Acquire the basic skills that become must have for successful self-realization in the future: creative, work with information, teamwork and communication.The task
To automatize the distribution of the leads between the franchise participants, namely the delivery of the leads to the necessary franchise, and the possibility of fixing the calls in the system, so that no leads were lost.The result:
Automated grammatical distribution of leads between participants - delivery of leads to the necessary franchise, namely:
… Each franchise receives its “some” client – all entering applications from the site are in the system and are automatically distributed depending on the selected city;
All the correspondence of the manager with the clients was visible in the system;
Introduction analytics on working with customers: how many customers are processed, what status in the customer, what they bought and in what quantity, etc.
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Implementation of AMOCRM. The Grace Clinic
Consulting
The client:
Clinic of Plastic and Aesthetic Surgery in Kiev - GRACE
It was made:
…
- Analysis and description of the current business processes of the company "How is".Analyze and make a list of actions of each user.- Identify users who will work in CRM.- Determining the number of stages in the defense of sales required to realize the goods/services.- Analysis of the current customer base, drawing up a list of necessary additional fields.- Optimization of technical solutions for fixing additional information:
IP is a telephone.+ Connecting to the site.Connecting messengers (viber, whatsup, telegram, facebook, vk, instagram).SMS is a notification.E-mail is an email.Corporate or personal mail.Methods for automating business processes:
+ Automatic triggers at the stages of the wheel.Automatic forming of contracts or accounts.Developing a technical task.Technical work in written form.Agreement of technical task with the contractor.Registration in the amoCRM program.The primary armor.- Configuration of additional fields in agreement cards, contacts, companies.Preparation of the customer base for import.Adding employees to the CRM with breakdown on the departments
- Establishment of limitations of employees' rights to the creation, review, direction, deletion and export of contacts, agreements, companies.The mail of the customer and:
Preparing templates for work with the mail.Setup of signatures
Presentation and agreement of the initial settings of the Contractor.Text and video - instructions.and teaching.
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Implementation of CRM in the IMP Clinic
Consulting
The client:
International Multifunctional Clinic Imp-Clinic.
The Task:
… Introduction of amoCRM in the clinic, organization of telephony.
It was made:
A brief meeting.
- analyzed business processes and described in the form of a technical task.
The hosts are targeted by the customer.
- connected widget smsc.ru for automatic sending SMS sent by template to customers.
Connected phone by Binotel.
Text instructions are developed.
The training video material.
Training of Managers and Administrators.
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PipeDrive CRM + Istat24. White apple
Client Management & CRM
The Task:
Structurate and automatize the sales of the furniture company "White Apple".
It was made:
… Audit sales department, business process analysis.
The PipeDrive CRM is implemented.
Istat24 is a virtual phone call tracking. All calls fall into the SRM, there is the opportunity to evaluate the quality of calls of employees, analyze efficient traffic channels, build reports on calls.
Enterprise package G-Suite is implemented.
#pipedrive #crm
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CRM setting for the GlobWork Recruitment Agency
Consulting
The task
Analyze the business process of recruitment GlobWorks, set up amoCRM, perform training.
It was made:
… Analysis of business processes.
Description of business processes.
CRM is a business process of working with candidates and employers.
Automatization of the armor.
Settings and registration of the SMS service. Connect to CRM.
Connecting the phone by Binotel.
Working regulations for managers.
Training of managers.
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Introduction of CRM in the Co-working of the United States
Client Management & CRM
The task
Implement the CRM system for the management of coworking, which would simplify the work of administrators and help managers quickly obtain statistics on the work of coworking as a whole.The client used the Excel table placed in the DropBox storage.This file contains the following information:
- the client base, provided that the administrator does not forget to enter the client;
Information on the payment of the abonnements;
… - information about the arms of various local coworking;
The difficulty was that the administrators had the ability to delete records, which caused problems when serving the client, as well as when making the report.There was no understanding of how many free places there are at that or another interval of time.It has been set up a control system for Spacepass.We had to find another vendor that would close the customer's needs.And that we succeeded.Spacepass.pro is a cloud system for automation of all major operating and part management processes in the co-working, namely:
- the management of the base of residents (both natural persons and organizations);
Resource management;
Order and booked;
The system also provides:
- online calendars of booking negotiating rooms, conference rooms and offices;
- Constructor of tariff plans and discounts;
Plans of space;
Infographics and Analysis of the Network of Spaces
Now the system allows you to see the main indicators on the dashboard, namely:
The brown
Customer migration between tariffs
orders
Selling the tariffs
Schedule: New Users
The last orders
Load of spaces
The upcoming tariffs
The Birthday of the Customer
The system allows you to quickly make the sale, book the negotiation or add the client/organization with the help of the buttons, which makes it possible to quickly and conveniently serve the customers.
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CRM for 4 companies on Instagram. Children's Furniture
Client Management & CRM
The task
Introduce a single system of customer relationship management and IP telephone for the sales department. Connect all communication channels into one system.
Analysis of the situation
… At the beginning of the negotiations, the client carried a account in the blocknotes and Excel. The main channel to attract customers was Instagram. Since the client has 4 pages in this social network, where each is fixed by a separate company, we have the task of bringing everything into one SRM system, dividing employees, so that they do not give information to each other.
made by:
Introduced amoCRM to manage customer relationships, Binotel IP-telephone to fix in-and-out in the SRM system calls and i2CRM service to connect all 4 Instagram accounts.
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Implementation of CRM-Systems in the OP company "Lezard"
Client Management & CRM
DERNEK GROUP was founded in 1970 in Turkey.The tasks
Introduce the system for the operation of the sales department, which will allow:
Working with a customer base.
Accelerate the performance of routine tasks.
… - Trace what they buy, which groups of goods they order, which distributors have long not bought.Control the performance of the tasks by employees of the company.
Each employee has access from any device via the Internet through his own login and password, and the manager receives information on each transaction in the online mode.
Work remotely with a mobile app.
Get statistics and analysis of the effectiveness of the work of employees.
The result:
The customer began to systematically collect and carry account, safely store the client base and history of interactions (calling, mailing) with potential, existing and past clients;
It has been possible to conduct internal communication between the employees of the company within the framework of a specific transaction or group conversations;
It has been set up an automatic task module with reminders;
Managers have access to the system from any device through the application with their own login and password.The manager can now receive information on each transaction online;
Managers were given the opportunity to work remotely using a mobile app;
The manager can now obtain statistics and analysis of the effectiveness of the work with the base;
After the completion of the project, we fully introduced amoCRM into the business client.He began to collect and keep accounts of all clients, safely store the base, receive all statistics and analytics on the work of managers remote and quickly, without having to summarize a million data in Excel tables.by #crm #amocrm
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CRM in the sales department of PAT"Brovarskaya Plastic Factory"
Client Management & CRM
The tasks
Implement the CRM system for the work of the sales department, which will enable to collect and account customers, to work efficiently and qualityly with potential customers, to understand at what stage the sales are each customer, to get statistics and analytics of the efficiency of work with the base.Analysis of the situation
But the moment of cooperation the client carried out all actions with the clients in personal blocknotes, from which part of the information was then manually entered in 1C.The main problems that have been identified:
… Lack of control of managers;
theft of customers;
Loss of customers.The solution:
It was decided to introduce the amoCRM "Cloud Version", connect the mail boxes of managers and corporate mail, since.It solves all the tasks and pain of the client.As a telephony was chosen the service "My calls", as this is the optimal solution for fixing conversations in customer cards in CRM using mobile phones.The result:
The key system has been fully implemented and all the above tasks have been solved.The implementation period was 14 days.After the implementation, the customer was given consultative support for 2 months and technical support for today.What I managed to do with the help of amoCRM:
Systemic customer accounting has begun.
- Concentrate staff on work with the client base;
- The manager began to receive information on each transaction online;
- Managers started processing transactions according to instructions, which led to the growth of the customer's purchases;
Start working efficiently and efficiently with potential customers.
It is clear in which phase each customer is sold.
Increased sales by means of system interaction with the customer;
- Efficiently begin to control the quality of the work of the sales department at any time;
- Have received statistics and analysis of the effectiveness of work with the base.
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Introduction of amoCRM to the online store Decoza.moms
Client Management & CRM
The task
Implement a single system of customer relationship management.Connect your Instagram account to lead all the communication through the CRM system.Decoza is the Ukrainian manufacturer of exclusive children’s accessories for mothers and babies.They work throughout Ukraine, and also provide a service - dropshipping.Analysis of the situation
Before the start of the project, the client led all the customers in a blocknote.The main channel to attract customers is Instagram.All communication with the client occurred directly in the application.Decision
After studying customer wishes, I chose the amoCRM system to manage customer relationships and the i2CRM service to connect the Instagram account.
…
At the first stage, all business processes were described and documents with recommendations were drawn up, taking into account the automation of application receipt.After the end of the success, we passed to the second stage.We have created a system of sales and additional fields, according to the previously prepared technical task.You have also linked Instagram to amoCRM.For example, if the customer asks the price of the goods on the Instagram page, the system creates an application and it comes to the responsible manager.At this point, a notification is received.The manager communicates with the client directly from amoCRM, puts tasks, and manages the status.In the third stage, the system settings were presented and the customer confirmation was received.Instructions were developed and managers training was carried out.Results
As a result, the customer received a fully-adjusted system, which enters all the calls of existing and new customers.Managers always know what to do with each customer.In the system there is a task module with reminders.The manager is easy to control the performance of the business and make the right decisions.#Crm #Crm #Crm
Reviews and compliments on completed projects 3
16 June 2023
57 USD
Installation of SalesIQ
Quality
Professionalism
Price
Availability
Terms
Professionally and proactive.
We work further
Alex Chornovol
| Personal | Response feedback
15 June 2022
177 USD
Description of the business process and creation of the CRM concept
Quality
Professionalism
Price
Availability
Terms
Everything was great! Thank you very much!
Alex Void
| Personal | Response feedback
13 May 2019
79 USD
Анализ бизнес процессов и подбор CRM системы
Quality
Professionalism
Price
Availability
Terms
все четко в срок ! продолжим сотрудничество
Ekaterina Ivanova Ivanova
| Personal | Response feedback
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