Experience:
• 1 year at White Sales: automation through CRM implementation, telephony, and G-Suite.
• 1.5 years at 3.14 internet marketing agency: implementation of CRM systems like amoCRM, Bitrix24, SpacePass, YCLIENTS, Zoho CRM.
• 1 year as Head of CRM Implementation at the Estet group of companies: implementation of Bitrix24 and YCLIENTS.
• Owner of Salesjam for 5+ years.
• Co-owner of the Royal Clean auto dry cleaning network.
Used to work with Products:
• amoCRM
• Bitrix24
• Zoho CRM
• Pipedrive
• YCLIENTS
• Profitbase
• Flatris
• Pact.io
Currently Working With:
• Pipedrive
• Zoho Suite (CRM, Desk, Cliq, Projects, Workspace, People, Connect)
• KeyCRM
• Flatris
• NetHunt CRM
• KeepinCRM
• SMS Services: TurboSMS/AlphaSMS
Telephony Tools:
• RingoStat
• Nextel
• Streamtelecom
• Binotel
Services Provided:
• Audit of business processes: analyzing the company’s as-is processes, identifying requirements, goals, and pain points (techniques: interviews, observations, document analysis).
• CRM implementation concepts: designing solutions to solve business challenges and automate processes.
• Business process modeling: as-is and to-be documentation in BPMN notation (Visio, Draw.io, Bizagi Modeler), tabular formats, or textual formats.
• Requirements prioritization and change management: aligning with clients and managing requirement updates.
• Project planning: creating project timelines, backlogs, and scope definitions using Worksection, Bitrix24, Trello, and Notion.
• Technical documentation: preparing specifications for CRM implementation, integrations, and system enhancements.
• System testing: verifying configured systems and developed integrations.
• Telephony logic and implementation: drafting telephony logic, overseeing implementation, and testing.
• System deployment and training: conducting offline/online training sessions for individuals or groups.
• Regulation development: creating operational guidelines for effective system use and skill evaluation post-implementation.
• Instructional materials: producing text/video guides for proper system use and adherence to guidelines.
• User performance analysis: tracking usage post-implementation and generating reports.
• Ongoing support: providing consulting and technical support.
• System customizations: integrating with Telegram groups, personal Viber/Telegram numbers via e-chat, accounting systems, and more.
Accomplishments:
• Successfully implemented 80+ projects across the following industries:
• Real estate developers
• Service sectors (clinics, beauty salons)
• Offline and online schools
• B2B manufacturers (long sales cycles)
• B2C manufacturers (retail, e.g., Perlahelsa)
• Agencies
• Law firms
Key Value Proposition:
• I have experience as both a business analyst and a manager. I currently use CRMs and previously worked in managerial roles to understand their perspectives. Additionally, I spent 4 months in sales, analyzing CRM adoption challenges, user discomforts, and objections.
• I’m results-driven. If the agreed-upon project outcomes are not achieved, I offer a money-back guarantee.
• During projects, I provide recommendations from my experience (95+ projects) to optimize existing processes and define workflows in formal regulations.
• Beyond CRM, I implement IP telephony, call tracking, and additional services (G-Suite, Profitbase/Flatris, Webster, YCLIENTS) to automate business processes.
• Post-project, I offer ongoing collaboration for further process optimization or system enhancements.
