CRM in the sales department of PAT"Brovarskaya Plastic Factory"

The tasks
Implement the CRM system for the work of the sales department, which will enable to collect and account customers, to work efficiently and qualityly with potential customers, to understand at what stage the sales are each customer, to get statistics and analytics of the efficiency of work with the base.Analysis of the situation
But the moment of cooperation the client carried out all actions with the clients in personal blocknotes, from which part of the information was then manually entered in 1C.The main problems that have been identified:

Lack of control of managers;
theft of customers;
Loss of customers.The solution:
It was decided to introduce the amoCRM "Cloud Version", connect the mail boxes of managers and corporate mail, since.It solves all the tasks and pain of the client.As a telephony was chosen the service "My calls", as this is the optimal solution for fixing conversations in customer cards in CRM using mobile phones.The result:
The key system has been fully implemented and all the above tasks have been solved.The implementation period was 14 days.After the implementation, the customer was given consultative support for 2 months and technical support for today.What I managed to do with the help of amoCRM:
Systemic customer accounting has begun.
- Concentrate staff on work with the client base;
- The manager began to receive information on each transaction online;
- Managers started processing transactions according to instructions, which led to the growth of the customer's purchases;
Start working efficiently and efficiently with potential customers.
It is clear in which phase each customer is sold.
Increased sales by means of system interaction with the customer;
- Efficiently begin to control the quality of the work of the sales department at any time;
- Have received statistics and analysis of the effectiveness of work with the base.