Introduction of amoCRM to the online store Decoza.moms

The task
Implement a single system of customer relationship management.Connect your Instagram account to lead all the communication through the CRM system.Decoza is the Ukrainian manufacturer of exclusive children’s accessories for mothers and babies.They work throughout Ukraine, and also provide a service - dropshipping.Analysis of the situation
Before the start of the project, the client led all the customers in a blocknote.The main channel to attract customers is Instagram.All communication with the client occurred directly in the application.Decision
After studying customer wishes, I chose the amoCRM system to manage customer relationships and the i2CRM service to connect the Instagram account.

At the first stage, all business processes were described and documents with recommendations were drawn up, taking into account the automation of application receipt.After the end of the success, we passed to the second stage.We have created a system of sales and additional fields, according to the previously prepared technical task.You have also linked Instagram to amoCRM.For example, if the customer asks the price of the goods on the Instagram page, the system creates an application and it comes to the responsible manager.At this point, a notification is received.The manager communicates with the client directly from amoCRM, puts tasks, and manages the status.In the third stage, the system settings were presented and the customer confirmation was received.Instructions were developed and managers training was carried out.Results
As a result, the customer received a fully-adjusted system, which enters all the calls of existing and new customers.Managers always know what to do with each customer.In the system there is a task module with reminders.The manager is easy to control the performance of the business and make the right decisions.#Crm #Crm #Crm