Zoho CRM for online courses for sailors

Education Marine: educational platform for sailors - practical knowledge for navigators that you won't find in books

Client's website educationmarine.com

Client's needs and wishes:

- The client implemented from scratch with other integrators who could not fulfill all the client's wishes. They turned to us for support and consulting.
- Analyze the existing system settings.
- Provide recommendations for improvements.
- Resolve existing technical issues.
- Implement additional requests: setting up business processes, analytics, and staff training.

Work process:

- Conducted four meetings to analyze previous wishes and requirements for the system.
- Created a work plan and began addressing the most urgent issues.
- We have been supporting the client since 2023 with existing tasks and helping to develop the system together with the client.

What was:

- The system was not fully configured by previous integrators.
- Previous contractors responded slowly and could not resolve some tasks.

What has become:

- We took the client's system under full support since 2023 and are still working on it.
- At the beginning, we conducted an audit and provided consultation on how to improve business processes.
- We continue to develop the client's system and help resolve technical tasks.

We provide ongoing support and technical assistance to the client on a regular basis. For all questions from managers, the project manager provides answers and helps with additional configurations.

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