CRM and chessboard for the developer to increase sales

In today's business environment, effective customer relationship management is a key factor for success. Lev Development faced challenges in sales management and customer service but found a solution by implementing a CRM.

Challenges:

- The increase in sales volume in 2021 led to difficulties in tracking customer interactions.
- Managers were unable to process all customer requests in a timely manner, resulting in customer loss.
- Communication was poor, and the manager could not track it due to a lack of tools.

Solution:

The client already had a CRM that they tried to set up independently, but we started with an audit. The team conducted an audit of business processes, configured the CRM system according to the company's needs, and provided training for employees.

Results:

- Managers became 20% more productive due to the implementation of customer work planning.
- The manager received a dashboard for managing key business metrics.
- The time to process customer requests was reduced by 40% due to automation and reminders to managers.

We provide ongoing support and technical assistance to the client. For all questions from managers, the project manager provides answers and helps with additional configurations.

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