Email: [email protected]
Skype:mystic240385
Languages: Ukrainian (native), Russian (native), English (fluent), German (basic)
Career History
June 2015 ....
Company: Freelance
Duties:
- SiteCore, Wordpress: projects management, PR activities for corporate resources at Damen.com
- Assisting copywriters with projects organization and writing different articles
- Managing simple development tasks for Java and Android platforms
July 2014 – April 2015
Company: Camo IT/Onyx Enterprises (www.carid.com)
Position: Content Project/Product Manager
Activities:
- Supporting product sites for projects, costs and other customer related matters through
leadership and expertise
- Maintaining detailed expertise in functional/ technical area of the product
- Defining issues, collecting data, establishing facts and draw valid conclusions for the project
aspects
- Analyse, coordinate and operate with huge amount of incoming information
- Developing and implementing of plan, working with all departments to execute the plan on time
- Evaluating and prioritizing requests for product changes, enhancements, new orders, reorders
and delivery
- Oversee the development of design concepts and test criteria
- Implementation of QA work under complete stages of projects according to agile methodologies
logic
- Setting up complete delivery of project to end users as well as further improvements of complete
products and project front end
October 2012 – March 2013
Company: Geeksforless Inc.
Position: Head of Templaterover department, Assistant manager for Hostopia USA/Canada
Activities:
- Hostopia hosting platform support: managing part of the customer support, designers and
programming team handling hosting service portal and web-based applications
- AT&T: Organize, plan and direct project schedules; Oversee all interdepartmental activities
ensuring completion of all commitments made relative to product development timelines, delivery,
quality and the required business metrics; Manage the coordination of product life cycle activities
and customer satisfaction and have responsibility for cycles of various complexities
- Assisting in management and coordination of customer support call center and solving of ongoing
migration issues and updates
- Organization and managing of new projects for department and team
- Hiring, preparing and managing new employees for custom projects
March 2012– June 2012
Company: Freelance
Position: Project manager/ Product manager
Duties:
- Corresponding with development team and project owner
- Updating internal team with new orders and updates
- Team orientation in working process and terms of project statuses
Activities:
- Assisted with implementation of project ownerwishes and designing requests into exact technical
stages for the team that was developing mobile game “Tap the frog”
September 2008 – November 2011
Company: Geeksforless Inc.
Position: Technical support assistant manager/Trainer(Mentor)/Team lead for Hostopia USA / Canada
Activities:
- Hostopia webhosting support: first and second line support of end clients and partners
- APlus.net : assistance in full cycle project management, technical support services, customer
care services organization and coordination, documentation preparation, education programs from
concept development till full front end implementation and after it
- Vodafone PT / RO / IR / EG: assistance in full cycle project management, technical support
services, customer care services organization and coordination, documentation preparation,
education programs for all departments from concept development till full front end implementation
and after it
- SyncJe: took participation in full cycle project management, servicedelivery, customer care
services organization and coordination, documentation preparation, education programs for all
departments from concept development till full front end implementation and after it
September 2007 – September 2008
Company: Geeksforless Inc.
Position: Technical support specialist/Tier 2 technical support specialist for Hostopia USA /
Canada
Activities:
- Hostopia webhosting support: first and second line support of end clients
- Ability to communicate clearly over email, chats, by phone with customers and teammates
- Responsible for customer satisfaction reviews and corrective actions
- Passion for building internal tools and thinking of new solutions for product issues
Skills and Knowledge
- good knowledge of Agile methodologies in project management (Sqrum, Kanban)
- some experience with Waterfall and Fishbone methodologies implementation
- experience of working in customer service
- product support and project management in the software development and technology industry
- business experience in working with leading international vendors and datacenter providers
- understanding of development team organization
- understanding of quality control team organization
- understanding of system administration team organization
- experience of working in the team and with the teams
- able to work under pressure and handle stress
- IT business ethic understanding
- good analytical skills and issue solvent orientation
- experience of risk assessment and budget management
Platforms and Networks:
- Experience of setting and administration of networks
- Understanding of datacenters network architecture
- Good knowledge of shared and dedicated hosting platforms structures (good experience in
clustered system management)
- General knowledge in administration of Windows and Unix based server platforms
- Technologies management: Telnet, Mail Servers, FTP,SSH, UDP
- Basic knowledge in databases organization and management (MySQL, MSSQL, Oracle)
- Good working experience with CMS systems (EasyStore Maker, Prostore, Wordpress, Drupal,
SiteCore)
- Work experience withAPI setting up and management
- Basic experience in VoIP services management
- Some experience in sync applications project developmentand management (SyncJe)
Programming languages:
General experince with scripting:SQL, PHP, HTML, CSS,CGI, ASP.NET, javascript code
General knowledge: Java Core, NetBeans, SDK Java management
J2SE (Swing, Massives, Collections, Applets, Reflection, Generics)
J2EE (Servlets, Java Enterprises, JDBC) - basic level
OOP priciples
PM and Documentation tools:
MS Project, Google Analytics, MS SharePoint, Wiki, Remedy 7
Bug trackers: JIRA, Bugzilla, PWI, Remedy 7
