Юлиан Каплюк

EXPERIENCE:
Junior Air Claim Specialist, AirHelp, Gdansk, Poland - November 2016 - April 2017 (AirHelp.com)
Handling claims for compensation (Zendesk), customer and airline support (e-mail, phone)
Sales manager, Blackmount LLC, Kyiv, Ukraine - April 2018
Financial industry, sales (Forex)
Retention manager, Radugar, Kyiv, Ukraine - May - June 2018 
Up-sales in financial industry (Forex)
Sales manager, Local Media World, Kyiv, Ukraine - September 2018
Financial industry, sales (Forex)
Sales manager, Conexwest, Kyiv, Ukraine - March - April 2019 (Conexwest.com)
Selling shipping and storage containers in the USA, customer support (e-mail, phone)
Tourism manager, Tur Service, Kyiv, Ukraine - June 2019
Tourism operator, excursion department (Russian/English speaking clients in Israel)
Sales manager, A1, Kyiv, Ukraine - August 2019 (MoveWheels.com)
Vehicles transportation across the USA, customer support (e-mail, phone)
AirSalary self-project (AirSalary.wordpress.com) August 2018 - Present
Bringing clients for flights compensation company (www.AirHelp.com)

Technical support, Maxi Marketing, Kyiv, Ukraine - October 2018 - present
Solving any technical problems for customers in financial industry (Polish language)

EDUCATION:
Ukrainian college #272 (specialisation - PC informatics) Kyiv, Ukraine 2003 - 2014
Hogskolen i Hedmark, Nordic Outdoor Program, Norway - January 2016 - June 2016
WSB Gdansk, International tourism, bachelor degree, Gdansk, Poland 2014 - 2018

LANGUAGES:
English - advanced (IELTS certificate is in the portfolio + working experience)
Polish - advanced (university education + working experience)
Ukrainian - native speaker
Russian - native speaker


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