Богдан Роїк

Bohdan Roik

Date of birth: August 7, 1993

Marital status: Married

Education: 2011-2017 Ternopil National Economic University (Finances and Credit)

• Bachelor’s degree (GPA 78.57);
• Master’s degree (with honor).

Employment:

June 2019 - Present

QC Engineer

SoftServe, Inc.

Key Qualifications & Responsibilities:

• Executing required testing procedures to guarantee required product quality
• Testing software using needed test types at various stages of project lifecycle
• Preparing QC documentation (test-cases, check lists, traceability matrixes, etc) based on the defined scope for test design and performing regression testing test design taking into account changes in product requirements
• Performing analysis, reporting, and tracking of defects
• Collecting data to monitor quality of a product

September 2016 - May 2019

Call Center Team-Leader

JSC "Credit Agricole Bank"

Key Qualifications & Responsibilities:

• Discovering training needs and providing coaching
• Monitoring team performance and reporting on metrics
• Supporting team-members, providing answers and guidance
• Taking overflow calls and handling escalations
• Creating an inspiring team environment with an open communication culture
• Listening to team-members’ feedback and resolving any issues or conflicts

September 2015 - August 2016

Call Center Agent

JSC "Credit Agricole Bank"

Key Qualifications & Responsibilities:

• Answering incoming calls and responding to customer’s emails
• Resolving customer complaints
• Providing product and service information to customers
• Upselling products and services
• Completing call logs and reports

Language knowledge:

Ukrainian (Native), English (Intermediate), Russian (Speaking), German (Elementary)

Skills:

RDBMS: My SQL

Methodologies: Agile, SCRUM, Waterfall

Tools: TFS, Microsoft Test Manager, Postman, Apache JMeter, Fiddler 4, Excel, Jira, Zeplin, Vyzor, Stripe, OneSignal

Operating Systems: Microsoft Windows XP/ Windows 7/ Windows 10, MacOS, iOS, Android

Certifications:

SoftServe IT Academy: Quality assurance and testing of modern software systems,

2018, Certification No.: Serie ITA №8527/2018

IT-Cluster Academy: Java, 2018, Certification No.: ДЗ-15/ІФ/02/04/2018

Summary of Qualifications:

Have 12 months experience in software testing, working as a QC Engineer. Have strong knowledge and understanding of software testing processes.

Results-oriented, logical and methodical approach to achieving tasks and objectives; pay attention to details; team player; fast efficiently analyze and process the information.

Additional Information:

Experienced user: MS Office (Word, Excel, Power Point), skills in creating presentations and reports, experience with graphic editors (Photoshop), skills in providing SEO (Search Engine Optimization) services and creating sites (web design courses), good communication skills, driving license for category "B", having international passport.

Personal Qualities: hard working, responsible, creative, punctual.

Hobbies: chess, workout, coding.