RESUME
Liubov Todorenko
Date of Birth: 29.08.1990
Marital Status: Single
Objective: Get the Position of Support Manager (Spanish); Spanish - Ukrainian - Russian translator; Account Manager
EDUCATION: National Pedagogical Dragomanov University (2009-2013)
Foreign philology Major; Spanish and English language teacher, foreign literature teacher.
WORK:
Spanish Language Teacher; Sales and account Manager at Depositphotos Spanish speaking Countries, Customer Support Care Manager at LetyShops for Spanish Speaking Clients.
EXPERIENCE
May 2013 - September 2014
Tutor and teacher of Spanish
( “Amigos” private language school; “Osvita bez kordonyv” (“Education without borders”) training center)
Duties:
Planning and conducting lessons for different age groups/levels of knowledge
Selection of didactic materials for classes
Preparation of examination cards, tests, exercises
Organization and participation in cultural events
Participation in training seminars
October 2014 - September 2019
Sales and Account Manager at Depositphotos INC Spanish Speaking Countries
Duties:
New business development, commercial offers creation
Attraction of new customers - users of the photobank
Support of existing clients - (verbal and written support, answer the questions)
Upgrades, renewals, new offers for existing customers
Experience with chargebacks / retrieval requests - documentation
PayPal complaints - documentation on request
Fraud detection activities and suspicious customers monitoring
Working in Google docs with different types of documents / reports
Summary of Qualifications:
More than four years experience
Excellent and certified proficiency in Spanish
Proven great written Spanish
Simultaneous interpretation skills
Proven ability to translate complicated texts such as law, IT and official documents
Wonderful communication and presentation skills in Spanish
Great computer skills (MS Office, Word, Access, Excel, Power Point)
Experience in CRM systems (chat, ticket system) : Salesforce, Binotel, LiveChat, Zendesk.
September 2019 - February 2020
Customer Support Care Manager at LetyShops for Spanish Speaking Clients
Duties:
Provide customer care support via Zendesk, livechat on the platform, mail, social media (Instagram, Facebook)
Create FAQs and User Guides
Monitoring and answering users' complaints in social networks
Handle incoming queries related to partners payments
Summary of Qualifications:
Deep knowledge of product
Working experience in cross-functional teams
Translations for the site (promotions, offers for partners)
Languages:
Spanish - fluent reading, writing and speaking ability. Qualified as philologist, teacher, translator.
English - good reading and translating ability (intermediate level)
Ukrainian, Russian - native speaker.
Other skills, hobbies & activities:
I used to live in Spain in the environment of native speakers for a long time. This way I acquired excellent communication skills. I am sociable, purposeful, educated, always strive for self-development.
I practice sport, like hiking and dancing, my hobby is traveling, learning new languages and getting acquainted with culture and traditions of other countries.
Additional Information:
Valid Driver’s License,
Foreign passport.
Ready for relocation.
