Liubov Todorenko

RESUME 

Liubov Todorenko

Date of Birth: 29.08.1990

Marital Status: Single

Objective: Get the Position of Support Manager (Spanish); Spanish - Ukrainian - Russian translator; Account Manager

EDUCATION: National Pedagogical Dragomanov University (2009-2013)

Foreign philology Major; Spanish and English language teacher, foreign literature teacher.

WORK:

Spanish Language Teacher; Sales and account Manager at Depositphotos Spanish speaking Countries, Customer Support Care Manager at LetyShops for Spanish Speaking Clients. 

EXPERIENCE

May 2013 - September 2014

Tutor and teacher of Spanish 

( “Amigos” private language school; “Osvita bez kordonyv” (“Education without borders”) training center)

Duties: 

• Planning and conducting lessons for different age groups/levels of knowledge

• Selection of didactic materials for classes

• Preparation of examination cards, tests, exercises

• Organization and participation in cultural events

• Participation in training seminars

October 2014 - September 2019

Sales and Account Manager at Depositphotos INC Spanish Speaking Countries

Duties: 

• New business development, commercial offers creation

• Attraction of new customers - users of the photobank

• Support of existing clients - (verbal and written support, answer the questions)

• Upgrades, renewals, new offers for existing customers

• Experience with chargebacks / retrieval requests - documentation

• PayPal complaints - documentation on request 

• Fraud detection activities and suspicious customers monitoring

• Working in Google docs with different types of documents / reports 

Summary of Qualifications:

• More than four years experience

• Excellent and certified proficiency in Spanish

• Proven great written Spanish

• Simultaneous interpretation skills

• Proven ability to translate complicated texts such as law, IT and official documents

• Wonderful communication and presentation skills in Spanish

• Great computer skills (MS Office, Word, Access, Excel, Power Point)

• Experience in CRM systems (chat, ticket system) : Salesforce, Binotel, LiveChat, Zendesk.

September  2019 - February 2020

Customer Support Care Manager at LetyShops for Spanish Speaking Clients

Duties:

• Provide customer care support via Zendesk, livechat on the platform, mail, social media (Instagram, Facebook)

• Create FAQs and User Guides

• Monitoring and answering users' complaints in social networks

• Handle incoming queries related to partners payments

Summary of Qualifications:

• Deep knowledge of product

• Working experience in cross-functional teams

• Translations for the site (promotions, offers for partners)

Languages:

Spanish - fluent reading, writing and speaking ability. Qualified as philologist, teacher, translator. 

English - good reading and translating ability (intermediate level)

Ukrainian, Russian - native speaker.

Other skills, hobbies & activities:

I used to live in Spain in the environment of native speakers for a long time. This way I acquired excellent communication skills. I am sociable, purposeful, educated, always strive for self-development.

I practice sport, like hiking and dancing, my hobby is traveling, learning new languages and getting acquainted with culture and traditions of other countries.

Additional Information:

Valid Driver’s License,

Foreign passport. 

Ready for relocation.