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Olena Tkachenko

Запропонуйте Olena роботу над вашим наступним проєктом або зареєструйте профіль фрилансера і починайте заробляти просто зараз.

Україна Київ, Україна
5 місяців 23 дні тому
Вільний для роботи вільний для роботи
вік 37 років
на сервісі 5 місяців 24 дні

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Русский Русский: носій
Deutsch Deutsch: просунутий
English English: середній

Резюме




Subject: Application for the position as Quality control Manager (of the calls) with the German language

 

Ladies and Gentlemen

 

My name is Olena Tkachenko. In 2011, I graduated from the National Linguistic University in Kiev, Faculty of German Studies.

I am looking for a job Quality control Manager with the German language in your company. I am convinced that my skills and experience are an ideal match for the requirements of this position.

In my previous job at the Embassy of Hungary in Ukraine, I was responsible for collecting biometric data, providing advice over the phone, maintaining visa files, conducting research, entering visa data into the IT system and receiving and pre-checking visa applications at the counter. I have gained extensive experience through this work.

I am a person who is characterized by an excessive sense of responsibility and a good ability to concentrate. My goal is to use and develop my skills in a dynamic and innovative company like yours.

I am a punctual person. I always arrive early and complete my work on time. My previous “multi-task” job had a lot of deadlines. I am also hard-working person and attentive to the details.

Now I am looking for ways to improve myself and grow together with the reliable company where I will be able to show all my talents.

I would like to improve my foreign language skills and knowledge in your company and put them into the practice in order to facilitate your work.

I was checked twice (in the International Airlines of Ukraine as flight attendant and at the Embassy of Hungary).

       I am happy to learn more about the position and your expectations in a personal conversation. Thank you for considering my application and I look forward to contributing to the success of your team.


Навички та вміння

Портфоліо


  • Flight Attendant / Flugbegleiterin

    Ukraine International AirlinesPassed such courses as: Aviation Security Training, Carriage of Dangerous Goods, Emergency Procedures and First Aid Assistance course.
    //
    Absolvierung des vollen Studiengang aus der Fliegersicherheit, dem Gefahrguttransport, der Reihenfolge bei der Unfallmoglichkeit und des Kurses aus der vorartzlichen Hilfeleistung.
  • Specialist in the analytical information processing department (

    Central Election Commission of Ukraine / Zentralwahlkommission der UkraineProcessing, checking and verification of the information, its entering into a data base.
    //
    Informationbearbeitung als Aushilfe.
    Verarbeitung und Uberprufung der Information.
    Informationeinfuhrung in die Datenbank.
  • Administrator of Consular Section in the Embassy / Konsularadmin

    Embassy of Hungary in Ukraine / Ungarische Botschaft in der Ukraine.Taking biometric data (scanning fingerprints, taking pictures).
    Acceptance and processing of visa applications and its entering into a data base.
    Checking and verification of visa cases.
    Conducting interviews.
    Issuing of ready-made visa results.
    Providing consultations by phone (call center).
    //
    Das Abnehmen der biometrischen Angaben und Abtastung der Fingerabdrucke.
    Annahme und Bearbeitung der Visumanmeldungen.
    Informationeinfuhrung in die Datenbank.
    Ausgabe der fertigen Ergebnisse zum Visafall.
    Prufung und Kontrolle der Visaangelegenheiten.
    Telefonberatung (call center).
  • 65 000 UAH

    Quality Control manager (QC) with German. Remote.

    Криптовалюта та blockchain
    Global Horizon, LTDFinancial Sector.

    СONVERSION / RETENTION.
    AnyDesk. Voice.

    Monitoring the quality of customer service.Listening to calls in German (Dialects).
    Providing a detailed description along with a rating in German.
    Maintaining the highest standards of confidentiality.
    German language skills (fluent).
    Experience in the financial sector.
    Knowledge of the principles of data security and non-disclosure of information.
    //Finanzsektor.
    Erfahrung im Finanzsektor.
    Uberwachung der Qualitat des Kundendienstes.
    Abhoren von Anrufen auf Deutsch ( auch Dialekte).
    Eine detaillierte Beschreibung zusammen mit einer Bewertung auf Deutsch bereitstellen.
    Die hochsten Standards der Vertraulichkeit einhalten.
    Deutschkenntnisse (fliessend).
    Kenntnis der Grundsatze der Datensicherheit und der Geheimhaltung von Informationen.
  • Quality Control manager (QC) with German.

    Криптовалюта та blockchain
    NDAFinance) Quality Control manager (QC) in German. Listening to the calls in German (also Dialects)-providing a description!

    СONVERSION / RETENTION.
    VoIP Service (Voice Flow) / Mom / DID / Voice. CRM.
    Imposing fines.Experience in the financial sector.
    Monitoring the quality of customer service.
    Listening to calls in German (Dialects).
    Providing a detailed description along with a rating in German.
    Maintaining the highest standards of confidentiality.
    German language skills (fluent).
    Knowledge of the principles of data security and non-disclosure of information.