Anton Zaiats

EDUCATION

Kyiv National Economic University, Kryvyj Rih Economic Institute, Faculty of Postgraduate Education: Economy of Enterprises, Specialist Degree, 2009-2011.

National University of “Kyiv-Mohyla Academy”, Faculty of Natural Sciences: Physics and Mathematics, Bachelor Degree, 2004-2008.

PROFESSIONAL EXPERIENCE

Head Bartender                    Black Dog Bar Tbilisi                                      August 2016-December 2019

Head Bartender                    DIVE BAR Tbilisi                                             August 2014-March 2016

• Responsible for inventory, stock ordering and sales distribution management
• Organizes events and promotes the business through social media
• Manages all staff and creates staff schedule
• Facilitates dialogue between owners and staff
• Tracks profits and maintains financial accounts

SMM Moderator       Digital agency “AdPro”                                                   July 2013-June 2017

• Responsible for social networking platforms and image for multiple large Ukrainian beer manufacturers (facebook, instagram, twitter, etc.) with more than 0.5M subscribers

Posts content

Improve customer experience and satisfaction

Manage activities and subscriptions

Category 1 Expert    PrJSC “MTS Ukraine”                                                     April 2008-July 2013

• Implementation and development of self-service systems:

 - Work with the project documentation

 - Establishment and agreement of business requirements

 - Control of work completion according to the plan

 - Cooperation with contractors

 - Analysis of results

• Establishment of business requirements and description of business procedures of Department of Customer Service in migration project to the new billing system Foris MSCP
• Initiation of improvements in current CRM systems - Customer Care Front-End and Foris MSCP, including participation in development of general requirements for CRM system – Siebel
• Automation of existing Contract Center interfaces:

 - Implementation of the control mechanism of the subscriber’s supplementary information

 - Introduction of the quick text entry system

 - Optimization of the system streamlining with ads and offers

 - Participation in the project of implementation of the broadband Internet access - coordination of the processes related to the project within the Department of Customer Service

• Participation in the project of integration of Comstar Ukraine and PrJSC “MTS Ukraine”
• Implementation and development of alternative customer service channel – solution “online web chat”

ADDITIONAL TRAINING

«Finance in Project Management»                                                                            October 2011

«Project Management»                                                                                             October 2012

«The Fundamentals of Software Testing»                                                                 May-June 2020

TECHNICAL SKILLS                                                                   LANGUAGE SKILLS

MS Office – Advanced                                                           • Ukrainian, Russian – native

SAS and SAP – Basic                                                             • English – upper-intermediate

HTML, CSS, SQL – Basic                                                        • German, Georgian – basic knowledge