Anastasia Tsymbal (Анастасія Цимбал)
Work experience
ELYLAND Investment Company Limited
August 2018 - Present - Head of Support Department
March 2018 - September 2018 - Head of Community Management
- management and control of the work of the department;
- recruitment (interview), training;
- translating and editing texts (ad texts, game texts);
- support for new projects (providing people for testing, helping new players,
technical support);
- search and work with external translators;
- checking the work of community managers;
- adjustment / editing of groups in social networks, forums;
February2017 - March 2018 - Deputy Head of Support Department
- management and control of the work of the department;
- recruitment (interview), training;
- solving issues with managers of payment systems (problems with payment,
including correction of commissions, disabling of idle systems, etc.);
- translating and editing of the text part of config;
- support for new projects;
- verification of risk and freud payments;
- blocking / unlocking violators of the rules of the projects;
- checking technical support responses.
November 2011 - March 2018 - Technical Support Specialist, Translator
- Written translations from/into Polish, English, Bulgarian, Italian, Russian,
Ukrainian;
- Providing technical support for games and forums;
- Monitoring and punishing players who violate the rules of the games and/or
the EULA;
- Making reports on the current state of the games, problems that players face
Technical Support Specialist (Italian language)
2006 - 2012 - Freelance Translator
- Translations of books from English/Polish to Ukrainian for various publishing
houses ("Критика", "Tempora", "Laurus"), translations of documents,
websites.
Education
Kyiv National Taras Shevchenko University
Master's degree, Polish Language and Literature, Ukrainian Language and
Literature · (2005 - 2011)
UWC Atlantic College
International Baccalaureate, General Studies · (2003 - 2005)
